Senior Director, Onboarding & Services Growth

Rentvine LLC; Florida; Hybrid; USD 180,000 - 260,000; Full time

Job summary

Rentvine is seeking a Sr. Director to lead onboarding across our product lines, owning scope, pricing, and packaging. You’ll run implementation delivery end to end and shape the cost-to-serve model, SOW framework, and capacity plan.

You’ll build and mentor managers across onboarding, drive scalable processes, and partner with Finance, Sales, and Product to ensure fast, high-quality customer transitions from live to proficient.

Qualifications

• 10+ years in professional services, implementation, or onboarding.
• 5+ years leading managers in a B2B SaaS environment.
• Built or reshaped a pricing and packaging model for services.
• Comfortable writing and negotiating SOWs.
• Has integrated teams post-merger or post-reorg.
• Data migration fluency.
• Vertical SaaS or SMB-to-mid-market experience preferred; property management, real estate, or fintech a plus.
• Track record of scaling output without proportional headcount growth.

Responsibilities

• Onboarding delivery for Rentvine and PMW.
• Own the implementation timeline through go-live and handoff into customer education.
• Implementation economics: cost-to-serve modeling by segment and package.
• Pricing and packaging for onboarding: design tiers, define inclusions, set pricing; collaborate with Finance and Sales on thresholds and margin targets.
• Scoping and SOWs: write the framework, approve scope, be escalation point on non-standard deals.
• Increase capacity and efficiency through process, tooling, and AI.
• Lead and develop managers across onboarding organizations; build the bench.

Skills

Leadership experience

Pricing & packaging design

SOW writing & negotiation

Data migration fluency

Cross-functional collaboration

Job description

Rentvine is seeking a Sr. Director to lead onboarding across our product lines, owning scope, pricing, and packaging. You’ll run implementation delivery end to end and shape the cost-to-serve model, SOW framework, and capacity plan.

You’ll build and mentor managers across onboarding, drive scalable processes, and partner with Finance, Sales, and Product to ensure fast, high-quality customer transitions from live to proficient.