Senior Director of Venue Operations

ASM Global; Huntington (WV); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global in Huntington, WV, seeks a Director of Operations to lead venue operations across the Marshall Health Arena. You will oversee engineering, building & grounds, technical services, safety, security, custodial, and parking, ensuring flawless event execution and guest experience.

You will develop annual operating and capital budgets, drive safety compliance, monitor KPIs, and coordinate with owners, GM, promoters, and vendors to scale operations for conventions, concerts, and

Qualifications

• Bachelor’s degree in Facility Management, Engineering, Business Administration, or related field preferred.
• 7–10+ years of progressive experience in venue, facility, or event operations.
• 3–5+ years of leadership experience managing cross-functional teams.
• Experience overseeing large-scale live events, including conventions, concerts, and multi-day programs.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Directs and oversees all aspects of venue operations, including Engineering, Building & Grounds, Technical Services, Public Safety, Security, Custodial Services, and Parking.
• Coordinates operational activities with internal departments, promoters, clients, and third-party vendors to ensure facility readiness and successful execution of all events.
• Establishes and maintains operational standards, policies, and procedures to ensure consistency, efficiency, and compliance.
• Oversees the maintenance and integrity of the physical plant, including all systems, equipment, and infrastructure.
• Leads the development and execution of annual operating and capital budgets, including long-term planning for repairs and improvements.
• Drives a culture of safety, ensuring compliance with all applicable laws, codes, and regulations, including OSHA and fire/life safety standards.
• Partners with the General Manager and ownership group on operational strategy, capital planning, and long-term venue performance.
• Monitors key performance indicators (KPIs) related to operations, event execution, and guest experience, implementing continuous improvement initiatives.
• Supports large-scale events including conventions, concerts, and outdoor programming, ensuring operational scalability across varying event types.

Skills

Organizational skills

Prioritization

Communication skills

Team leadership

Professional presentation

MS Excel

Maintenance software

Education

Bachelor’s degree in Facility Management, Engineering, Business Administration, or related field

Tools

Maintenance Manager software

Job description

Legends Global in Huntington, WV, seeks a Director of Operations to lead venue operations across the Marshall Health Arena. You will oversee engineering, building & grounds, technical services, safety, security, custodial, and parking, ensuring flawless event execution and guest experience.

You will develop annual operating and capital budgets, drive safety compliance, monitor KPIs, and coordinate with owners, GM, promoters, and vendors to scale operations for conventions, concerts, and