Senior Director of Transit Operations

City of Lincoln; Burlington (WA); On-site; USD 150,571 - 202,654; Full time

Job summary

Skagit Transit seeks a Director of Operations to provide strategic leadership for all transit operations, ensuring safe, reliable and compliant service delivery across fixed route, paratransit, microtransit, dispatch, eligibility, and contracts.

The role reports to the CEO, collaborates with the executive team and labor representatives, and drives performance measures, policies, and operational improvements company-wide.

Qualifications

• Bachelor's degree in a related field as listed.
• Seven years of experience in public transportation operations including fixed route and demand response.
• Five years of senior-level management experience leading supervisors, managers, and multi-disciplinary teams.
• Experience with labor relations, collective bargaining, contract administration, employee discipline, and workforce management.
• Experience budgeting, managing performance programs, and regulatory compliance.
• Valid Washington State driver's license or ability to obtain within the agency timeframe.
• Commercial Driver's License with passenger endorsement or ability to obtain within timeframe.

Responsibilities

• Serve as Skagit Transit's designated Public Records Officer.
• Participate in executive leadership team to set strategic goals and priorities.
• Advise CEO on operations, workforce planning, safety, security, risk, and service improvement.
• Develop and implement short- and long-range operational strategies.
• Lead special projects and agency priorities from the CEO.
• Set performance expectations and accountability across departments.
• Foster safety, accountability, professionalism, and continuous improvement.
• Direct and oversee fixed route, paratransit, microtransit, dispatch, eligibility, and contracted services.
• Monitor performance metrics, ridership trends, and service quality.
• Collaborate with planning on route performance and service changes.
• Provide executive direction on expansion, reductions, and redesigns.

Skills

Leadership

Strategic planning

Budget management

Labor relations

Regulatory compliance

Executive collaboration

Education

Bachelor's degree in Public Administration, Business Administration, Transportation Management, Safety Management, Emergency Management, or related field

Job description

Skagit Transit seeks a Director of Operations to provide strategic leadership for all transit operations, ensuring safe, reliable and compliant service delivery across fixed route, paratransit, microtransit, dispatch, eligibility, and contracts.

The role reports to the CEO, collaborates with the executive team and labor representatives, and drives performance measures, policies, and operational improvements company-wide.