Senior Account Director – iLottery Growth & Strategy

Aristocrat Gaming; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

Aristocrat Gaming is seeking a Senior Account Director to lead strategic direction, execution, and performance of account management for North America. You will oversee Senior Account Managers, ensure customer success, and drive long-term growth in a regulated environment.

The role emphasizes contract oversight, cross-functional collaboration, and executive-level reporting. Travel across North America is required as part of maintaining key partnerships and expanding opportunities within existing

Qualifications

• Bachelor's degree in Business, Marketing or related field.
• 15+ years of experience in account management, customer success, or operations leadership.
• 5+ years of experience in the iLottery or gaming industry, with direct oversight of Lottery partnerships.
• Proven track record leading large teams and complex customer relationships.
• Strong critical thinking, negotiation, and communication skills.
• Deep understanding of contract management, SLAs, and regulatory environments.
• Ability to travel as needed across North America.
• Executive presence with the ability to influence senior partners.
• Passion for customer success and operational excellence.
• Experience working with government or public sector clients.
• Familiarity with digital gaming platforms and emerging technologies.

Responsibilities

• Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.
• Establish goals, benchmarks, and performance metrics aligned with business objectives.
• Develop a culture of accountability, collaboration, and continuous improvement.
• Serve as the executive sponsor for key iLottery accounts and vendor partnerships.
• Drive alignment between customer goals and internal delivery capabilities.
• Oversee the development and execution of joint success plans with customers.
• Ensure consistent delivery of services and fulfillment of contractual obligations across all accounts.
• Monitor and improve service level performance, issue resolution, and customer satisfaction.
• Lead cross-functional initiatives to optimize account operations and support scalability.
• Be responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements.
• Partner with legal and finance teams to handle risk and ensure contractual integrity.
• Analyze market trends and customer feedback to inform strategic decisions.
• Find opportunities for expansion, upsell, and innovation within existing accounts.
• Collaborate with product and marketing teams to align offerings with customer needs.
• Provide regular updates to executive leadership on account health, risks, and opportunities.
• Deliver actionable insights based on performance data, customer feedback, and market intelligence.

Skills

Executive leadership

Client relationship management

Contract management

Negotiation

Strategic planning

Cross-functional collaboration

Public sector/regulatory familiarity

Travel readiness

Education

Bachelor's degree in Business, Marketing

MBA

Job description

Aristocrat Gaming is seeking a Senior Account Director to lead strategic direction, execution, and performance of account management for North America. You will oversee Senior Account Managers, ensure customer success, and drive long-term growth in a regulated environment.

The role emphasizes contract oversight, cross-functional collaboration, and executive-level reporting. Travel across North America is required as part of maintaining key partnerships and expanding opportunities within existing