Senior Director of Operations

Reliable Residential; Clearwater (FL); Hybrid; USD 140.000 - 210.000; Vollzeit

Zusammenfassung

Reliable Residential Holdings is seeking a senior operations executive to oversee the branch portfolio. This role links enterprise strategy with field execution, coaching Branch Managers and driving revenue growth, labor productivity, customer experience, and EBITDA performance.

The ideal candidate is a proven multi-site operator who thrives in a fast-paced environment, develops leaders, and delivers disciplined, accountable improvements across markets.

Qualifikationen

• 7+ years of multi-location operations leadership experience.
• Experience managing P&L performance across multiple branches.
• Proven ability to coach leaders and improve organizational performance.
• Strong analytical and problem-solving skills with KPI-driven decisions.
• Experience in garage door/home services or related field-service industries preferred; franchise experience a plus.

Aufgaben

• Coach, develop, and hold Branch Managers accountable for market performance.
• Lead weekly and monthly operating reviews focused on revenue, labor productivity, profitability, capacity utilization, and customer experience.
• Diagnose performance gaps and implement corrective action plans.
• Drive consistent adoption of RRH operating standards, processes, and best practices.
• Partner with functional leaders to improve demand conversion, technician productivity, scheduling efficiency, and sales performance.
• Support branch new market integrations, acquisition onboarding, and market turnarounds
• Build leadership capability and succession pipelines across branch operations.
• Ensure a culture of safety, accountability, continuous improvement, and operational excellence.

Kenntnisse

Multi-location operations leadership

P&L management

Coaching leaders

Analytical problem-solving

KPI-driven decision making

Travel regularly

Jobbeschreibung

Reliable Residential Holdings (RRH) is a multi-market home services platform and Precision Garage Door Service franchisee. We provide garage door repair, replacement, and installation to homeowners in ten markets and growing: Clearwater, Orlando, Ocala, Jacksonville, Columbus, Oklahoma City, Tulsa, Phoenix, Tucson, Dallas-Ft. Worth

RRH started as a single Clearwater location and is now a nine-figure platform that has grown vigorously through organic growth and acquisitions. Headquartered in Clearwater, Florida, we pair the responsiveness of a local service business with the shared services, data, and operating discipline of a scaled enterprise.

About the Role

RRH is seeking a results-driven Senior Director of Operations to lead performance across our branch portfolio. This leader is the critical link between enterprise strategy and branch execution. The role coaches Branch Managers while driving revenue growth, operational excellence, labor productivity, customer experience, and EBITDA performance.

The ideal candidate is a proven multi-site operator who thrives in a fast-paced environment, excels at developing leaders, and has improved business performance through disciplined execution and accountability.

This position is available to onsite, hybrid or remote work arrangements.

Key Responsibilities

• Coach, develop, and hold Branch Managers accountable for market performance.
• Lead weekly and monthly operating reviews focused on revenue, labor productivity, profitability, capacity utilization, and customer experience.
• Diagnose performance gaps and implement corrective action plans.
• Drive consistent adoption of RRH operating standards, processes, and best practices.
• Partner with functional leaders to improve demand conversion, technician productivity, scheduling efficiency, and sales performance.
• Support branch new market integrations, acquisition onboarding, and market turnarounds
• Build leadership capability and succession pipelines across branch operations.
• Ensure a culture of safety, accountability, continuous improvement, and operational excellence.

Success Measures

• Revenue growth versus plan
• EBITDA and gross margin improvement
• Labor productivity and capacity utilization
• Corrective action completion and follow-through
• Branch Manager development and retention
• Successful acquisition integrations and turnaround execution

Qualifications

• 7+ years of multi-location operations leadership experience.
• Experience managing P&L performance across multiple business units or branches.
• Proven ability to coach leaders and improve organizational performance.
• Strong analytical and problem-solving skills with KPI-driven decision-making.
• Experience in garage door services, residential home services, HVAC, plumbing, electrical, roofing, restoration, or similar field-service industries preferred. Franchise system experience is a plus.
• Ability to travel regularly across assigned markets.

What Success Looks Like

You create consistent execution across markets and develop high-performing Branch Managers. You improve revenue and EBITDA performance, and every branch operates with discipline, accountability, and a focus on an exceptional customer experience.

Why Join RRH?

RRH has a great culture and a proven growth record, institutional backing, and a clear path to keep scaling. In this role, you'll shape the operating model locations run on and lead the integration of the businesses we acquire. You'll also help build the leadership bench for our next phase of growth, working closely with the executive team.