Regional Director of Operations & Growth

Apr Supply; Lancaster (Lancaster County); On-site; USD 110,000 - 170,000; Full time

Job summary

Apr Supply is seeking an accomplished operations leader to oversee multiple branches and drive sales growth, profitability, service quality, safety, and productivity.

You will coach Location Leaders, enforce standard processes, and align warehouse and field activities with the sales strategy. This role emphasizes data-driven decisions, inventory discipline, and exceptional customer service across regions.

Qualifications

• Leadership experience in multi-site operations or branch management is required.
• Strong focus on sales operations, inventory management, and customer service.
• Ability to manage through metrics, scorecards, and structured operating rhythms.
• Proven coaching and development of Branch Leaders and teams.

Responsibilities

• Lead and support Location Leaders to deliver results in sales growth, profitability, service quality, safety, and productivity.
• Establish clear expectations and ensure adherence to standard operating processes.
• Maintain a consistent cadence of weekly touchpoints, monthly deep dives, quarterly audits.
• Proactively identify performance gaps and implement corrective action plans to drive measurable improvement.
• Support Location Leaders and sales teams in achieving targets through pipeline focus, cross-selling, and local market growth initiatives.
• Align closely with sales leadership to ensure operational capacity supports sales strategy and customer commitments.
• Drive accountability through structured tools and routines (scorecards, performance reviews, goal tracking).
• Own the regional scorecard, ensuring focus on both leading indicators and lag indicators (financial results).
• Facilitate regular performance reviews and elevate barriers or resource needs as appropriate.
• Champion a customer-first culture across all branch interactions and service standards.
• Ensure consistent delivery on service commitments, including responsiveness, order accuracy, and issue recovery.
• Partner with Sales Leadership to align branch execution with customer expectations and value-added programs.
• Ensure consistent execution of core processes including inventory management, order fulfillment, returns, pricing, and compliance.
• Drive adoption and effective use of systems and technology to enhance visibility, reporting accuracy, and execution.
• Maintain high standards of data integrity.

Skills

People Development

Management

Customer Service

Leadership

Job description

Apr Supply is seeking an accomplished operations leader to oversee multiple branches and drive sales growth, profitability, service quality, safety, and productivity.

You will coach Location Leaders, enforce standard processes, and align warehouse and field activities with the sales strategy. This role emphasizes data-driven decisions, inventory discipline, and exceptional customer service across regions.