Senior Director of Learning & Workforce Excellence

UCP Heartland; St. Louis (MO); On-site; USD 78,000 - 105,000; Full time

Job summary

UCP Heartland in Missouri seeks a strategic Senior Director of Training & Workforce Development to lead agency-wide learning initiatives, develop standards, and drive competency across the workforce. This role partners with departments to identify training needs, build leadership capability, ensure compliance, and measure the impact of learning programs to support safe, person-centered services.

You will oversee DSP training, leadership development, and coordination across locations, with

Qualifications

• Bachelor’s degree in health care, Social Work, Education, Business Administration, Human Services, or a related field.
• Five or more years of progressively responsible experience in training and development, workforce development, organizational learning, or a related field.
• Demonstrated experience developing, implementing, and evaluating training programs for employees at multiple organizational levels.
• Ability to supervise, manage multiple priorities and locations, exercise independent judgment, and communicate effectively.
• Strong written, verbal, presentation, analytical, problem-solving, conflict-resolution, and project-management skills.
• Valid driver’s license, acceptable driving record, reliable transportation, and ability to travel among program and community locations as required.

Responsibilities

• Develop and oversee an agency-wide training and professional-development strategy aligned with UCP Heartland’s mission, goals, service standards, and workforce priorities.
• Establish role-specific training expectations, curricula standards, policies, procedures, and quality controls.
• Identify current and future learning needs through organizational assessments, regulatory reviews, audit findings, workforce information, and performance data.
• Advise executive and program leaders on learning strategy, workforce capability, training risks, and resource priorities.
• Coordinate training approaches across departments and locations, reducing duplication and strengthening consistency.
• Develop training initiatives for Direct Support Professionals (DSPs), Lead DSPs, Program Managers, supervisors, administrative personnel, and other designated employees.
• Establish a leadership-development framework for Lead DSPs, supervisors, Program Managers, and other organizational leaders.
• Provide learning opportunities in coaching, conflict resolution, communication, decision-making, performance management, accountability, and staff development.
• Support Residential Services employees with training relevant to safe, consistent, person-centered support.
• Partner with program leadership to identify recurring training needs, performance concerns, and opportunities to improve service quality.
• Promote the sharing of effective practices and training resources across departments.
• Establish measurable competency expectations for applicable roles, including DSPs, Lead DSPs, Program Managers, supervisors, and nurses.
• Coordinate with nursing and clinical personnel on medication-related training, health protocols, and specialized competencies.
• Work with Human Resources, Quality Assurance, and program leadership to address training-related performance gaps and compliance concerns.
• Establish consistent methods for documenting training completion, tracking certifications, assessing competencies, and reporting compliance.

Skills

Strategic leadership

Team leadership

Workforce development

Communication

Project management

Compliance & regulatory

Education

Bachelor’s degree in health care, Social Work, Education, Business Administration, Human Services, or a related field

Job description

UCP Heartland in Missouri seeks a strategic Senior Director of Training & Workforce Development to lead agency-wide learning initiatives, develop standards, and drive competency across the workforce. This role partners with departments to identify training needs, build leadership capability, ensure compliance, and measure the impact of learning programs to support safe, person-centered services.

You will oversee DSP training, leadership development, and coordination across locations, with