Senior Director of Growth: Sales & Customer Support

Ryder System, Inc.; Trenton (NJ); Vor Ort; USD 160.000 - 180.000; Vollzeit

Benefits dieser Stelle

401(k) retirement plan

Health benefits

Paid time off

Zusammenfassung

Ryder System, Inc. is seeking a Senior Director of Sales & Customer Support to drive growth, retention, and customer experience for its mobile maintenance business in the United States.

You will lead the sales, account management, customer success, and support teams, shaping go-to-market strategy and ensuring alignment with operations and leadership. The role focuses on acquiring new customers, expanding strategic relationships, and delivering best-in-class service while achieving revenue,

Qualifikationen

• Bachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain or Transportation (Required).
• Master's Degree in related field or equivalent experience (Preferred).
• 10+ years of demonstrated successful sales management (Required).
• Knowledge of Transportation and Food Industry, including freight logistics (Required).
• Knowledge of competitive analysis, strategizing and execution (Required).
• In-depth knowledge of negotiation tools and techniques (Required).
• Knowledge of financial elements (balance sheet, cost of capital, depreciation, tax reporting) (Required).
• Knowledge of Ryder sales process and Ryder products and services (Required).
• Proprietary Ryder software and tools (SOM, SAM, D&B, RIDE, etc.) (Preferred).

Aufgaben

• Develop and execute the strategic sales plan for Mobile Maintenance to meet revenue, profitability, and market share goals.
• Lead national business development for new customers and strategic account growth.
• Establish sales objectives, forecasting, pipeline management, and performance metrics.
• Lead customer success strategies to improve retention and lifetime value.
• Recruit and develop a high-performing sales and customer support team.
• Oversee customer support operations, escalation management, and service delivery alignment.
• Maintain executive-level relationships with strategic customers and negotiate renewals.
• Partner with Marketing, Product, and Operations to commercialize new offerings.

Kenntnisse

Lead large teams

Growth strategy

Revenue growth

Executive partnerships

Financial decision-making

Negotiation skills

Communication skills

Change management

Data-driven decisions

Ausbildung

Bachelors degree in related field

Masters preferred

10+ years sales mgmt

Industry knowledge: Transportation & Food

Competitive analysis

Negotiation tools

Finance knowledge

Ryder sales process knowledge

Ryder proprietary tools knowledge

Tools

SOM

SAM

D&B

RIDE

LVO

LVL VP97

Options

Jobbeschreibung

Ryder System, Inc. is seeking a Senior Director of Sales & Customer Support to drive growth, retention, and customer experience for its mobile maintenance business in the United States.

You will lead the sales, account management, customer success, and support teams, shaping go-to-market strategy and ensuring alignment with operations and leadership. The role focuses on acquiring new customers, expanding strategic relationships, and delivering best-in-class service while achieving revenue,