Senior Director of Access & Digital Innovation

University of Washington Medical Center; Seattle (WA); Hybride; USD 230 000 - 350 000; Plein temps

Résumé du poste

The University of Washington Medical Center is seeking a Senior Director of Access & Innovation to provide strategic and operational leadership for enterprise ambulatory access initiatives across UW Medicine. You will drive a seamless, patient-centered access experience through process improvement, digital innovation, and cross-functional collaboration.

Responsibilities include leading access initiatives, optimizing scheduling and provider capacity, and advancing digital access tools such as

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Communications, Information Systems, or related field.
• Ten years of progressively responsible experience in a complex healthcare environment with demonstrated success in operational leadership, access management, process improvement, healthcare technology implementation, or strategic operations.
• At least five years of direct people management AND five years in access, clinic operations, or IT (Epic-specific experience).

Responsabilités

• Lead enterprise ambulatory access initiatives that improve patient access, continuity of care, clinic utilization, and operational efficiency across UW Medicine
• Develop and implement strategies to optimize provider capacity, scheduling utilization, appointment availability, and patient throughput
• Analyze capacity trends, demand patterns, provider utilization, referral activity, and scheduling performance to identify opportunities for improvement
• Lead operational advancement of digital access tools and patient self-service capabilities across UW Medicine
• Accelerate adoption and optimization of online scheduling, Fast Pass, waitlist management, self-scheduling workflows, automated outreach, and related access technologies
• Lead complex, enterprise-wide access transformation initiatives from planning through implementation and sustainment
• Provide project oversight for operational and technology initiatives related to ambulatory access, scheduling optimization, and patient experience improvement
• Develop and maintain data-driven approaches to operational decision-making related to patient access and ambulatory performance
• Provide leadership and direction for the Access & Innovation team, including operational oversight, prioritization of work, staff development, and performance management

Connaissances

Operational leadership

Access management

Process improvement

Healthcare IT

Formation

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Communications, Information Systems, or related field

Description du poste

The University of Washington Medical Center is seeking a Senior Director of Access & Innovation to provide strategic and operational leadership for enterprise ambulatory access initiatives across UW Medicine. You will drive a seamless, patient-centered access experience through process improvement, digital innovation, and cross-functional collaboration.

Responsibilities include leading access initiatives, optimizing scheduling and provider capacity, and advancing digital access tools such as