Senior Director - Access & Innovation

University of Washington Medical Center; Seattle (WA); Hybrid; USD 230,000 - 350,000; Full time

Job summary

The University of Washington Medical Center is seeking a Senior Director of Access & Innovation to provide strategic and operational leadership for enterprise ambulatory access initiatives across UW Medicine. You will drive a seamless, patient-centered access experience through process improvement, digital innovation, and cross-functional collaboration.

Responsibilities include leading access initiatives, optimizing scheduling and provider capacity, and advancing digital access tools such as

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Communications, Information Systems, or related field.
• Ten years of progressively responsible experience in a complex healthcare environment with demonstrated success in operational leadership, access management, process improvement, healthcare technology implementation, or strategic operations.
• At least five years of direct people management AND five years in access, clinic operations, or IT (Epic-specific experience).

Responsibilities

• Lead enterprise ambulatory access initiatives that improve patient access, continuity of care, clinic utilization, and operational efficiency across UW Medicine
• Develop and implement strategies to optimize provider capacity, scheduling utilization, appointment availability, and patient throughput
• Analyze capacity trends, demand patterns, provider utilization, referral activity, and scheduling performance to identify opportunities for improvement
• Lead operational advancement of digital access tools and patient self-service capabilities across UW Medicine
• Accelerate adoption and optimization of online scheduling, Fast Pass, waitlist management, self-scheduling workflows, automated outreach, and related access technologies
• Lead complex, enterprise-wide access transformation initiatives from planning through implementation and sustainment
• Provide project oversight for operational and technology initiatives related to ambulatory access, scheduling optimization, and patient experience improvement
• Develop and maintain data-driven approaches to operational decision-making related to patient access and ambulatory performance
• Provide leadership and direction for the Access & Innovation team, including operational oversight, prioritization of work, staff development, and performance management

Skills

Operational leadership

Access management

Process improvement

Healthcare IT

Education

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Communications, Information Systems, or related field

Job description

UW Medicine-Access and Innovation has an outstanding opportunity for a Senior Director.

WORK SCHEDULE

• 100% FTE
• Hybrid Schedule

DEPARTMENT DESCRIPTION

UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. Access is one of the key initiatives for UW Medicine's Financial Transformation Initiative (FIT). FIT is critical to UW Medicine's financial success and currently sponsored by UW Medicine's Board and Senior Leadership Team.

POSITION HIGHLIGHTS

The Senior Director of Access & Innovation provides strategic and operational leadership for enterprise ambulatory access initiatives across UW Medicine. This position is responsible for advancing a seamless, patient-centered access experience through operational improvement, digital innovation, performance optimization, and cross-functional collaboration.

PRIMARY RESPONSIBILITIES

• Lead enterprise ambulatory access initiatives that improve patient access, continuity of care, clinic utilization, and operational efficiency across UW Medicine
• Develop and implement strategies to optimize provider capacity, scheduling utilization, appointment availability, and patient throughput
• Analyze capacity trends, demand patterns, provider utilization, referral activity, and scheduling performance to identify opportunities for improvement
• Lead operational advancement of digital access tools and patient self-service capabilities across UW Medicine
• Accelerate adoption and optimization of online scheduling, Fast Pass, waitlist management, self-scheduling workflows, automated outreach, and related access technologies
• Lead complex, enterprise-wide access transformation initiatives from planning through implementation and sustainment
• Provide project oversight for operational and technology initiatives related to ambulatory access, scheduling optimization, and patient experience improvement
• Develop and maintain data-driven approaches to operational decision-making related to patient access and ambulatory performance
• Provide leadership and direction for the Access & Innovation team, including operational oversight, prioritization of work, staff development, and performance management

MINIMUM QUALIFICATIONS

• Bachelors degree in Healthcare Administration, Business Administration, Public Health, Communications, Information Systems, or related field
• Ten years of progressively responsible experience in a complex healthcare environment with demonstrated success in operational leadership, access management, process improvement, healthcare technology implementation, or strategic operations
• At least five years of direct people management AND five years in access, clinic operations, or IT (Epic-specific experience)

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

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