Senior Director – Merchant Onboarding & Strategy

Loop; United States; On-site; USD 124,000 - 174,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Company holidays

Sick & Safe Leave

Parental leave

401k

Wellness stipend

Home workstation benefit

Phone/internet benefit

Equity

Job summary

Loop seeks a Senior Manager, Merchant Onboarding to lead a world-class onboarding experience for our merchants in the United States. You will define the onboarding strategy, build and coach a high-performing team, and ensure seamless integration of new merchants into our platform.

You’ll partner with Product, Sales, Customer Success, Finance and Revenue Ops to align on adoption goals, track key metrics like TTV and TTL, and continuously improve processes with AI-enabled tooling.

Qualifications

• 5+ years of experience in onboarding, implementation, or customer success.
• 2+ years leading individual contributors, managers, and/or multiple teams.
• Hands-on experience applying AI to onboarding and team operations.
• Proven track record building high-performing teams and scalable processes.
• Experience translating long-term vision into initiatives aligned with company strategy.
• Experience implementing tools, training programs, and self-service solutions.

Responsibilities

• Develop and execute a long-term onboarding vision aligned with company goals.
• Lead and develop a team of onboarding specialists.
• Audit and improve onboarding processes and empower the team.
• Define and track metrics like TTV, TTL, CES to drive decisions.
• Collaborate with Product, Sales, Customer Success, Finance, and Revenue Ops.
• Launch onboarding programs for new products, services, and markets.

Skills

Onboarding strategy

Team leadership

AI in onboarding

Cross-functional collaboration

Data-driven decisions

Job description

Loop seeks a Senior Manager, Merchant Onboarding to lead a world-class onboarding experience for our merchants in the United States. You will define the onboarding strategy, build and coach a high-performing team, and ensure seamless integration of new merchants into our platform.

You’ll partner with Product, Sales, Customer Success, Finance and Revenue Ops to align on adoption goals, track key metrics like TTV and TTL, and continuously improve processes with AI-enabled tooling.