Head of Merchant Onboarding & Success

Loop; Columbus (OH); On-site; USD 124,000 - 174,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Company holidays

Sick & safe leave

Parental leave

401k

Wellness benefit

Home workstation benefit

Phone/internet benefit

Equity

Job summary

Loop is seeking a Senior Manager, Merchant Onboarding to head the Onboarding team and deliver a world-class onboarding experience for our merchants. You will define onboarding strategy, build a high-performing team, and ensure seamless integration of new merchants into our platform.

We work from our HQ in Columbus, OH, or other locations, and we are recruiting in the United States, ideally in ET or CT. This role offers a base salary ($124,000–$174,000) with a 10% annual commission and a broad

Qualifications

• 5+ years in onboarding, implementation, or customer success; 2+ years leading teams.
• Hands-on AI in onboarding with tooling and workflows that save time.
• Track record of building high-performing teams and improving processes.
• Experience translating vision into initiatives aligned with strategy.
• Experience scaling onboarding operations with training and self-service solutions.

Responsibilities

• Develop and execute a long-term onboarding vision aligned with company goals.
• Lead and develop a team of onboarding specialists.
• Evolve team structure and capacity as the business grows.
• Manage onboarding budget, resourcing, and scheduling with VP support.
• Audit and improve onboarding processes and empower the team.

Skills

Onboarding

Team leadership

AI in onboarding

Cross-functional leadership

Data-driven decisions

Tools

AI tooling

Onboarding software

Job description

Loop is seeking a Senior Manager, Merchant Onboarding to head the Onboarding team and deliver a world-class onboarding experience for our merchants. You will define onboarding strategy, build a high-performing team, and ensure seamless integration of new merchants into our platform.

We work from our HQ in Columbus, OH, or other locations, and we are recruiting in the United States, ideally in ET or CT. This role offers a base salary ($124,000–$174,000) with a 10% annual commission and a broad