Senior Manager, Merchant Onboarding (Fully Remote)

Loop; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote-friendly environment

Job summary

Loop is building a connected commerce operations suite and seeks an experienced Head of Onboarding to develop and execute the onboarding strategy for new merchants, while leading a growing team and driving data-driven decisions.

You will apply AI to onboarding and team operations, collaborate cross-functionally, and help scale customer success with a remote-friendly work environment in the United States.

Qualifications

• 5+ years in onboarding or customer success.
• 2+ years leading teams.
• Experience applying AI to onboarding and team operations.

Responsibilities

• Develop and execute the overall onboarding strategy for new merchants.
• Lead and grow a team of onboarding specialists.
• Define and track key metrics to drive decisions.

Skills

Onboarding

Customer Success

Team Leadership

AI in onboarding

Data skills

Cross-functional communication

Job description

• Develop and execute the overall onboarding strategy for new merchants.
• Lead and grow a team of onboarding specialists.
• Define and track key metrics to drive decisions.

Your Experience:

• 5+ years in onboarding or customer success, with 2+ years leading teams.
• Experience applying AI to onboarding and team operations.
• Strong data skills and cross-functional communication.

Why Loop:

• We are building a connected commerce operations suite.
• Over 5,000 brands trust us to protect margins and delight customers.
• We offer a flexible, remote-friendly environment with great benefits.

Loop

Loop is a returns and exchange platform that now powers a connected commerce operations suite for over 5,000 brands. We foster a culture of high empathy and high standards, encouraging authentic growth and resilience.