Senior Director, Mental Wellbeing & Key Accounts

CVS Health; Hartford (CT); Presencial; USD 100.000 - 232.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Comprehensive benefits package

Retirement savings options

Descripción de la vacante

CVS Health is seeking a Mental Wellbeing Director, Account Management to lead strategy, retention, and growth for a portfolio of large, national self-funded clients through Aetna's Resources for Living program. This senior role oversees client delivery, pricing strategy, and cross-functional collaboration while mentoring Account Executives.

The position supports flexible location for qualified candidates and requires 25–30% travel.

Formación

• 7 to 9 years of experience managing large, complex self-funded clients.
• Demonstrated experience leading Account Management/Account Executive teams.
• Ability to travel 25% - 30%.
• Strong executive presence with the ability to influence internal and external stakeholders.

Responsabilidades

• Develop and execute account management strategies for an assigned book of business.
• Lead client discussions regarding service delivery, performance expectations, operational issues, and process improvements.
• Identify service gaps, investigate root causes, and implement corrective action plans.
• Oversee business strategy implementation across assigned client segments.
• Analyze market and competitive trends to support pricing, underwriting, product development, service models, and sales efforts.
• Build and maintain strong relationships with brokers, plan sponsors, providers, customers, and regulatory stakeholders.
• Lead, mentor, and develop a team of Account Executives, while supporting recruitment and retention efforts.
• Partner with cross-functional teams and remove organizational barriers that impact client outcomes.

Conocimientos

Account Management leadership

Executive presence

Client relationship management

Strategic thinking

Travel 25-30%

Educación

Bachelor's Degree or equivalent work experience

Descripción del empleo

CVS Health is seeking a Mental Wellbeing Director, Account Management to lead strategy, retention, and growth for a portfolio of large, national self-funded clients through Aetna's Resources for Living program. This senior role oversees client delivery, pricing strategy, and cross-functional collaboration while mentoring Account Executives.

The position supports flexible location for qualified candidates and requires 25–30% travel.