Aetna Mental Wellbeing Director, Account Management

CVS Health; Springfield (IL); On-site; USD 100,000 - 232,000; Full time

Job summary

CVS Health is seeking a Mental Wellbeing Director, Account Management to lead strategy, client retention, and growth for a portfolio of large, national self-funded clients under the Resources for Living program.

The role emphasizes developing account management strategies, guiding discussions on service delivery, and driving improvements across client segments, while mentoring a team of Account Executives and coordinating with cross-functional partners.

Qualifications

• 7 to 9 years of experience managing large, complex self-funded clients.
• Demonstrated experience leading Account Management/Account Executive teams.
• Ability to travel 25% - 30%.
• Strong executive presence with the ability to influence internal and external stakeholders.
• Experience in Account Management leadership with EAP, behavioral health, or workforce wellbeing solutions.
• Bachelor's Degree or equivalent work experience.

Responsibilities

• Develop and execute account management strategies for an assigned book of business.
• Lead client discussions regarding service delivery, performance expectations, operational issues, and process improvements.
• Identify service gaps, investigate root causes, and implement corrective action plans.
• Oversee business strategy implementation across assigned client segments.
• Analyze market and competitive trends to support pricing, underwriting, product development, service models, and sales efforts.
• Build and maintain strong relationships with brokers, plan sponsors, providers, customers, and regulatory stakeholders.
• Lead, mentor, and develop a team of Account Executives, while supporting recruitment and retention efforts.
• Partner with cross-functional teams and remove organizational barriers that impact client outcomes.

Skills

Account management leadership

Experience with self-funded clients

Travel 25-30%

Executive presence

Education

Bachelor's Degree or equivalent

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Mental Wellbeing Director, Account Management serves as the senior leader responsible for account management strategy, client retention, operational performance, and growth for a portfolio of large, National complex clients focused on the market impact of Aetna's Resources for Living (RFL) Employee Assistance Program solution.

We are open to location for qualified candidates

Key Responsibilities:

• Develop and execute account management strategies for an assigned book of business.
• Lead client discussions regarding service delivery, performance expectations, operational issues, and process improvements.
• Identify service gaps, investigate root causes, and implement corrective action plans.
• Oversee business strategy implementation across assigned client segments.
• Analyze market and competitive trends to support pricing, underwriting, product development, service models, and sales efforts.
• Build and maintain strong relationships with brokers, plan sponsors, providers, customers, and regulatory stakeholders.
• Lead, mentor, and develop a team of Account Executives, while supporting recruitment and retention efforts.
• Partner with cross-functional teams and remove organizational barriers that impact client outcomes.

Qualifications:

Required

• 7 to 9 years of experience managing large, complex self-funded clients.
• Demonstrated experience leading Account Management/Account Executive teams.
• Ability to travel 25% - 30%.
• Strong executive presence with the ability to influence internal and external stakeholders.

Preferred

• Experience in Account Management leadership with EAP, behavioral health, or workforce wellbeing solutions.

Education

• Bachelor's Degree or equivalent work experience.

Why This Role Matters

This role is critical to shaping the future of Aetna's Resources for Living offering-ensuring it continues to deliver measurable outcomes, differentiate in a rapidly evolving market, and serve as a cornerstone of enterprise wellbeing for employers and members alike.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/11/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.