Senior Director, Luxury Client Development

The Ritz-Carlton Yacht Collection; Fort Lauderdale (FL); Hybrid; USD 180,000 - 260,000; Full time

Job summary

The Ritz-Carlton Yacht Collection is seeking a Senior Director, Client Development to elevate loyalty among high-value guests. You will design a global clienteling strategy, build a luxury CRM program, and lead cross-functional teams across Sales, Marketing, Analytics, and Guest Experience.

You will own governance of guest profiles, establish KPIs for retention and lifetime value, and partner with Direct and Trade Sales to convert opportunities into revenue while preserving the brand's personal

Qualifications

• Bachelor’s degree in Marketing, Business, Hospitality, Customer Experience, or related field required; advanced degree preferred.
• 10-12+ years of experience in client development, CRM, loyalty, clienteling, or related luxury domains.

Responsibilities

• Define and execute global client development and clienteling strategy focused on high-potential clients, retention, and lifetime value.
• Build differentiated client segments and relationship strategies using booking history, preferences, engagement, value, and signals.
• Establish governance for guest profiles, preferences, and clienteling data in partnership with Technology, Legal, and Privacy.
• Lead Client Relations and set clear relationship-manager roles, service expectations, workflows, and performance standards.
• Partner with Direct Sales and Trade Sales to identify opportunities and drive incremental revenue.
• Collaborate with Marketing and CRM on lifecycle communications, events, gifting, and personalized campaigns.
• Develop clienteling capability across sales leaders and frontline teams in partnership with Sales Capability.
• Benchmark luxury clienteling practices across related sectors and represent client voice in commercial planning.

Skills

Luxury clienteling

CRM analytics

Relationship marketing

Executive presence

Cross-functional leadership

Data-driven decisions

Education

Bachelor’s degree

Tools

CRM systems

Data analytics tools

Job description

The Ritz-Carlton Yacht Collection is seeking a Senior Director, Client Development to elevate loyalty among high-value guests. You will design a global clienteling strategy, build a luxury CRM program, and lead cross-functional teams across Sales, Marketing, Analytics, and Guest Experience.

You will own governance of guest profiles, establish KPIs for retention and lifetime value, and partner with Direct and Trade Sales to convert opportunities into revenue while preserving the brand's personal