Senior Director, Loan Operations & Servicing

TEKsystems; United States; Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) with company match

15 days of vacation per year

5 sick days per year (accrued)

All bank holidays observed

Annual performance bonus

Relocation assistance available

Job summary

TEKsystems in Durant, OK seeks a senior Loan Operations Manager to oversee the Loan Account Servicing Department, ensuring data integrity in the Jack Henry system and compliance with regulatory requirements. The role leads a large team with cross-functional coordination to meet KPIs and service standards.

You’ll drive onboarding, training, and ongoing staff development while partnering with lending, credit, and operations to optimize processes and controls.

Qualifications

• 10+ years banking/financial services experience with 5+ years supervision.
• Proven ability to lead teams and manage staff performance.
• Experience with loan accounting systems, GL reconciliation, and regulatory requirements.

Responsibilities

• Oversee daily functions of the Loan Account Servicing Department and ensure data integrity.
• Manage escrow analysis, payment processing, and participation services.
• Lead, coach, schedule, and develop staff; meet department KPIs and goals.
• Collaborate across lending, credit, operations, compliance, and sales to resolve issues.
• Own daily and monthly core system reporting and drive process improvements.
• Represent loan operations on enterprise initiatives and ensure risk controls.

Skills

Leadership

Excel

Team-building

Coaching

Decision-making

Process improvement

Education

Bachelor's degree in Accounting, Business, or related field

Tools

Word

Job description

TEKsystems in Durant, OK seeks a senior Loan Operations Manager to oversee the Loan Account Servicing Department, ensuring data integrity in the Jack Henry system and compliance with regulatory requirements. The role leads a large team with cross-functional coordination to meet KPIs and service standards.

You’ll drive onboarding, training, and ongoing staff development while partnering with lending, credit, and operations to optimize processes and controls.