Hybrid Director of Consumer Loan Operations & Risk

TEKsystems; Durant (OK); Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) with company match

15 days vacation per year

5 sick days per year (accrued)

All bank holidays observed

Annual performance bonus

Relocation assistance available

Job summary

TEKsystems in Durant, OK is seeking a Senior Loan Operations Manager to lead the Loan Account Servicing Department. You will oversee daily operations, ensure data integrity in the loan accounting system, and drive timely processing of payments, escrows, and participations.

This role requires 10+ years in banking with 5+ in leadership, deep knowledge of loan accounting and HMDA/CRA data entry, and a proven ability to coach a team. Relocation assistance and a hybrid work arrangement are available.

Qualifications

• 10+ years of progressive banking/financial services experience, including 5+ years supervisory.
• 3-5 years of advanced loan accounting system experience: loan setup, maintenance, escrow, loan codes, GL reconciliation, participations, lending regulatory requirements
• Bachelor's degree in Accounting, Business, or a related field
• Strong Excel and Word; some document/exception tracking and imaging system knowledge
• Proven team-building, coaching, conflict management, and decision-making skills
• Experience servicing multiple loan types and products
• Commercial-only OR consumer-only servicing leaders; both is ideal, not required
• Relocation available for the right candidate (4 days onsite / 1 remote)
• Will have a large team of 20+ with 2-3 direct report supervisors

Responsibilities

• Board and maintain loans accurately and on time in the core loan accounting system, including HMDA and CRA data entry.
• Ensure accurate and timely payment application.
• Manage escrow analysis and payment processing for Bank and Mortgage divisions.
• Oversee participation services and SBA guaranteed loan reporting.
• Own daily and monthly core system reporting.
• Resolve credit disputes, corrections, and inquiries.
• Lead, schedule, coach, and evaluate staff; recruit, hire, train, and develop a successor.
• Meet department KPIs, production goals, and service standards.
• Partner across lending, credit, operations, compliance, and sales to resolve issues.
• Represent loan operations on enterprise initiatives (new products and services).
• Recommend and implement process improvements.

Skills

Excel

Word

Team leadership

Analytical thinking

Education

Bachelor's degree in Accounting, Business, or related field

Tools

Core loan accounting system

Job description

TEKsystems in Durant, OK is seeking a Senior Loan Operations Manager to lead the Loan Account Servicing Department. You will oversee daily operations, ensure data integrity in the loan accounting system, and drive timely processing of payments, escrows, and participations.

This role requires 10+ years in banking with 5+ in leadership, deep knowledge of loan accounting and HMDA/CRA data entry, and a proven ability to coach a team. Relocation assistance and a hybrid work arrangement are available.