Senior Director, Integrated Facilities Management

JLL; San Francisco (CA); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Job summary

JLL is seeking an IFM Lead in the San Francisco Bay Area to oversee integrated facilities management across multiple sites. The role requires travel within the portfolio, contract governance, and ensuring client satisfaction while leading teams to deliver high-quality service.

Responsibilities include developing SOPs, managing budgets and KPIs, coordinating with vendors, and maintaining safety and regulatory compliance.

Qualifications

• Bachelor's degree or equivalent in facilities management with a management/technical emphasis.
• 8+ years of experience in facilities management with a focus on integrated facilities management.
• Proven track record of leading teams and managing IFM operations.
• Experience managing teams across multiple and remote locations.
• Excellent communication and interpersonal skills.
• Strong business acumen and financial management capabilities.
• Sound knowledge of health and safety regulations and compliance.
• Ability to travel within the assigned area as necessary.

Responsibilities

• Leading and managing all IFM operations within your assigned area to meet JLL and client objectives
• Serving as the primary contact and escalation point for buildings within your portfolio regarding service delivery
• Building and maintaining strong client relationships to address operational challenges proactively. Big picture thinking and supporting the client through rapid change.
• Bringing JLL best practices to the account and supporting creation of SOPs.
• Assisting with budget development and achieving agreed financial targets and KPI metrics
• Assistance in creating SLAs and training teams on how to execute them effectively
• Supporting transition and utilization of Corrigo
• Tracking metrics and using them to assist the Account Director on creation of initiatives to improve operations
• Managing team performance and ensuring services are understood, teams are well trained and services are delivered in adherence to contracts, KPIs, and service level agreements.
• Managing vendor relationships and implementing best practices across operations
• Implementing area-specific initiatives while ensuring alignment with regional standards and procedures
• Fostering team development through succession planning and performance management

Skills

IFM leadership

Team management

Multi-site oversight

Financial management

Stakeholder engagement

Travel readiness

Communication skills

Regulatory compliance

Education

Bachelor's degree in facilities management

Tools

Corrigo

Job description

JLL is seeking an IFM Lead in the San Francisco Bay Area to oversee integrated facilities management across multiple sites. The role requires travel within the portfolio, contract governance, and ensuring client satisfaction while leading teams to deliver high-quality service.

Responsibilities include developing SOPs, managing budgets and KPIs, coordinating with vendors, and maintaining safety and regulatory compliance.