Senior Director, Hematology Field Engagement

Vertex Pharmaceuticals LLC; Michigan; Hybrid; USD 228,000 - 342,000; Full time

Job summary

Vertex Pharmaceuticals LLC is seeking a Senior Director of Hematology - West to lead the field-based customer engagement organization across GTAM and HTM teams in Michigan, Texas, and California. This role drives strategy, aligns field objectives with business priorities, and builds capabilities to sustain performance.

You will coach and develop field teams, coordinate with treatment centers, referring providers, and community territories, and push for continuous improvement while upholding

Qualifications

• Understands cGMP, FDA compliance, and Mfr. guidelines.
• Experience in working/leading cross-functional teams to coordinate and execute plans and projects across relevant stakeholders(s) is strongly preferred, e.g., Account Management, Medical
• Exhibits strong leadership skills in coaching and motivating others under direct supervision and within matrix environment; demonstrated leadership in driving change.

Responsibilities

• Executes national Hematology field strategy across authorized treatment centers, referring providers, and community-based team members
• Leads, coaches, develops, and manages field teams (GTAM/HTM)
• Ensures strong, compliant coordination between field teams to connect treatment-center engagement, community-based customer needs, and the end-to-end patient journey
• Translates business priorities into clear field objectives, account and territory plans, performance expectations, and measurable outcomes
• Optimizes team structure, geographic coverage, resource allocation, and ways of working to sustain performance and expand patient impact
• Oversee day-to-day field execution, including customer engagement, territory and account planning, coaching, performance management, and cross-functional coordination
• Provides timely verbal and written feedback based on performance reviews, coaching observations, customer insights, key performance indicators, and demonstrated behaviors
• Builds team capability through onboarding, ongoing training, leadership development, and sharing of best practices across treatment-center and community-based roles
• Partners across cross-functional stakeholders to remove barriers and deliver a consistent customer experience
• Uses business performance, customer insights, and patient-journey indicators to identify opportunities, adapt strategy, and drive continuous improvement
• Coordinates and facilitates regular business reviews with leadership and cross-functional stakeholders, ensuring clear decisions, accountability, and follow-through
• May perform other duties as assigned or as business needs evolve.
• Role models and instills a culture of compliance focused on ethics and integrity in all we do

Skills

cGMP compliance

Cross-functional leadership

Leadership in matrix environment

Education

Bachelor’s degree in relevant discipline

Job description

Vertex Pharmaceuticals LLC is seeking a Senior Director of Hematology - West to lead the field-based customer engagement organization across GTAM and HTM teams in Michigan, Texas, and California. This role drives strategy, aligns field objectives with business priorities, and builds capabilities to sustain performance.

You will coach and develop field teams, coordinate with treatment centers, referring providers, and community territories, and push for continuous improvement while upholding