Senior Director, GTM Platform Engineering & AI

UKG

San Juan (PR)

On-site

USD 214,000 - 306,000

Full time

29 hours ago

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Job summary

UKG is seeking a Senior Director, Software Engineering to lead strategy, architecture, and operations of GTM platforms including Salesforce, Clari, and Eloqua. You will partner with Sales, Marketing, and Finance to modernize systems that power the customer and revenue lifecycle.

You will drive multi-year roadmaps, govern platform standards, and advance AI-enabled experiences through initiatives like Project Nova, guiding an engineering organization to deliver secure, scalable solutions at scale

Qualifications

12+ years of progressive leadership experience across GTM platforms, sales engagement, customer experience, or marketing applications within enterprise SaaS or technology organizations.
Experience leading in a global or highly matrixed organization, with a record of influencing outcomes across functions, geographies, and organizational boundaries.
Strong operational and analytical acumen, including the ability to use data to identify performance drivers, make sound tradeoffs, and communicate a clear, actionable point of view.
Demonstrated success leading transformational initiatives and engaging senior stakeholders in complex situations.
Strong executive presence and written and verbal communication skills, with the ability to influence VP-level and senior cross-functional leaders.
Demonstrated ability to develop leaders, set high standards, address performance issues decisively, and build an engaged, accountable culture.

Responsibilities

Set the engineering strategy and multi-year roadmap for GTM platforms, aligning investments and delivery with business priorities.
Lead platform design, development, integrations, automation, data quality, security, and operational support across the portfolio.
Partner with business leaders and GTM Operations to translate business needs into clear requirements, platform roadmaps, and measurable outcomes.
Modernize the lead-to-cash experience through initiatives such as Project Nova, improving how teams manage demand, pipeline, forecasting, pricing, quoting, approvals, contracting, and renewals.
Establish platform standards and governance that improve reliability, security, and data consistency while enabling appropriate business configuration and agility.
Guide adoption of AI and automation in GTM workflows, working across user experience, orchestration, enterprise context, and systems of record.
Build and maintain strong partnerships across Sales, Marketing, Business Development, Renewals, Finance, Product, and technology teams.
Build, coach, and retain a high-performing engineering organization; develop leadership depth and a culture of accountability, inclusion, and continuous improvement.
Manage vendor relationships, third-party support providers, capacity, budgets, risks, and delivery performance across a complex portfolio.
Track platform health and business outcomes, using operational and experience measures to identify opportunities and guide investment decisions.