Senior Director, GTM Platform Engineering & AI

UKG; Carson City (NV); On-site; USD 214,000 - 306,000; Full time

Job summary

UKG, the Workforce Operating Platform, seeks a Senior Director of Software Engineering to lead strategy, architecture, and operations for GTM platforms. You will drive multi-year roadmaps, partner across Sales, Marketing, and Product, and guide AI-driven improvements that enhance revenue, customer experience, and data integrity.

The role emphasizes building a high-performing team, ensuring governance, and aligning technology with business objectives across a global organization.

Qualifications

• 12 years of progressive leadership experience across GTM platforms, sales engagement, customer experience, or marketing applications within enterprise SaaS or technology organizations.
• Experience leading in a global or highly matrixed organization, with a record of influencing outcomes across functions, geographies, and organizational boundaries.
• Strong operational and analytical acumen, including the ability to use data to identify performance drivers, make sound tradeoffs, and communicate a clear, actionable point of view.
• Demonstrated success leading transformational initiatives and engaging senior stakeholders in complex situations.
• Strong executive presence and written and verbal communication skills, with the ability to influence VP-level and senior cross-functional leaders.
• Demonstrated ability to develop leaders, set high standards, address performance issues decisively, and build an engaged, accountable culture.

Responsibilities

• Set the engineering strategy and multi-year roadmap for GTM platforms, aligning investments and delivery with business priorities.
• Lead platform design, development, integrations, automation, data quality, security, and operational support across the portfolio.
• Partner with business leaders and GTM Operations to translate business needs into clear requirements, platform roadmaps, and measurable outcomes.
• Modernize the lead-to-cash experience through initiatives such as Project Nova, improving how teams manage demand, pipeline, forecasting, pricing, quoting, approvals, contracting, and renewals.
• Establish platform standards and governance that improve reliability, security, and data consistency while enabling appropriate business configuration and agility.
• Guide adoption of AI and automation in GTM workflows, working across user experience, orchestration, enterprise context, and systems of record.
• Build and maintain strong partnerships across Sales, Marketing, Business Development, Renewals, Finance, Product, and technology teams.
• Build, coach, and retain a high-performing engineering organization; develop leadership depth and a culture of accountability, inclusion, and continuous improvement.
• Manage vendor relationships, third-party support providers, capacity, budgets, risks, and delivery performance across a complex portfolio.
• Track platform health and business outcomes, using operational and experience measures to identify opportunities and guide investment decisions.

Skills

Leadership experience

Global/matrix organization

Analytical thinking

Executive presence

Stakeholder management

Communication skills

Change management

Education

Bachelor's degree or equivalent practical experience

Job description

UKG, the Workforce Operating Platform, seeks a Senior Director of Software Engineering to lead strategy, architecture, and operations for GTM platforms. You will drive multi-year roadmaps, partner across Sales, Marketing, and Product, and guide AI-driven improvements that enhance revenue, customer experience, and data integrity.

The role emphasizes building a high-performing team, ensuring governance, and aligning technology with business objectives across a global organization.