Senior Director, GTM Field Operations

Zoom; Boston (MA); Hybrid; USD 151,000 - 330,000; Full time

Benefits offered by this job

Benefits program

Hybrid/Remote work options

Job summary

Zoom is seeking a senior leader to head GTM Field Operations, overseeing sales operations and business planning to drive revenue growth. You will translate cross-functional data into decisions, build scalable operational frameworks, and guide field sales teams toward measurable outcomes.

This role requires 8+ years of leadership in SaaS, strong data acumen, and the ability to influence across geographies. The position supports a structured hybrid work approach with international travel as needed

Qualifications

• 8+ years of leadership in sales strategy or revenue operations.
• Experience in a SaaS/tech environment with data-driven approach.
• Strong consultative skills and business acumen.
• Ability to translate complex data into strategic recommendations.
• Experience leading organizational change management initiatives.
• Proven ability to coach and develop teams across channels.
• Willingness to travel domestically and internationally.

Responsibilities

• Lead and develop high-performing sales operations and business planning teams, fostering a culture of accountability and continuous growth
• Drive cross-functional business planning and the execution of revenue operations initiatives to maximize growth and operational efficiency
• Develop and implement sales strategies, performance metrics, and operational processes that support field sales team goals at scale
• Oversee annual and semi-annual sales readiness planning, ensuring alignment across functions and geographies
• Define and track key performance indicators across the GTM organization, translating insights into actionable recommendations for senior leadership
• Partner with cross-functional stakeholders to promote collaboration and remove barriers to business success
• Evaluate existing operational processes and design scalable systems and workflows that improve efficiency and support Zoom's growth trajectory
• Coach, mentor, and develop individuals and teams across multiple channels and communication modes

Skills

Leadership experience

Sales operations

Revenue operations

Data-driven decisions

Cross-functional collaboration

Change management

Coaching & mentoring

Strategic planning

Job description

Zoom is seeking a senior leader to head GTM Field Operations, overseeing sales operations and business planning to drive revenue growth. You will translate cross-functional data into decisions, build scalable operational frameworks, and guide field sales teams toward measurable outcomes.

This role requires 8+ years of leadership in SaaS, strong data acumen, and the ability to influence across geographies. The position supports a structured hybrid work approach with international travel as needed