Senior Director, Global RCM Service Delivery

Huron Consulting Group Inc.; Chicago (IL); On-site; USD 160,000 - 224,000; Full time

Job summary

Huron Consulting Group seeks a Senior Director of RCM Service Delivery to lead global teams delivering HMS for clients. You’ll engage with client leaders, communicate performance against KPIs, and drive process changes to improve revenue cycle outcomes.

Applicants should have 10+ years in revenue cycle, strong leadership, and ability to influence at executive levels. The role emphasizes cross-functional collaboration, change management, and client satisfaction.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum of 10 years of experience in revenue cycle management.
• Proven leadership experience managing global teams.
• Strong understanding of Revenue Cycle Operations in hospital/physician settings.
• Excellent negotiation and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Limited travel required.
• Current permanent U.S. Work Authorization required.

Responsibilities

• Portfolio Oversight: Manage the client portfolio, monitoring performance KPIs and ensuring expectations are met in accordance to contracts, with a focus on meeting engagement health metrics, achieving high client satisfaction, favorable Net Promoter Scores (NPS), and generating strong client references.
• Client Partnership: Partner with client leaders to align operational objectives with performance goals. Develop and maintain strong relationships with client leadership, leading in a fast-paced, high-growth environment
• Compliance Assurance: Ensure all project teams comply with industry regulations and Huron’s internal standards, maintaining accountability across vendor, coding, and centralized business functions.
• Employee Engagement and Culture: Foster a positive, accountable, and innovative culture within HMS, implementing strategies that elevate employee engagement to meet industry benchmarks.
• Sales Support and Growth: Collaborate with sales leaders to support key client pursuits, and expand HMS’s client base, actively participating in client credentialing and reference coordination
• Product Differentiation and Innovation: Partner with leaders to create differentiated RC solutions that meet evolving client needs

Skills

Leadership

Revenue cycle management

Data analysis

Communication

Negotiation

Global team management

Travel flexibility

US work authorization

Education

Bachelor's degree

Master's degree

Tools

Data analysis tools

Reporting tools

Job description

Huron Consulting Group seeks a Senior Director of RCM Service Delivery to lead global teams delivering HMS for clients. You’ll engage with client leaders, communicate performance against KPIs, and drive process changes to improve revenue cycle outcomes.

Applicants should have 10+ years in revenue cycle, strong leadership, and ability to influence at executive levels. The role emphasizes cross-functional collaboration, change management, and client satisfaction.