Revenue Cycle Service Delivery Senior Director - HMS DBO

Huron; Chicago (IL); On-site; USD 160,000 - 224,000; Full time

Benefits offered by this job

Annual incentive program

Medical coverage

Wellness programs

Job summary

Huron leads global Revenue Cycle Management (RCM) services, delivering HMS for healthcare clients. The Senior Director Service Delivery engages with client leaders to communicate KPI performance, guide process changes, and educate on HMS deliverables.

They partner with internal leaders to translate feedback into improvements, drive revenue cycle performance, and foster a data-driven, high-performance culture across the organization.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Minimum 10 years of experience in revenue cycle management.
• Proven leadership experience, with the ability to manage and motivate global teams.
• Strong understanding of Revenue Cycle Operations in hospital/physician settings.
• Exceptional negotiation and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Limited travel required.
• Current permanent U.S. Work Authorization required.

Responsibilities

• Portfolio oversight: monitor KPIs and client satisfaction per contracts.
• Partner with client leaders to align objectives with performance goals.
• Ensure compliance with regulations and internal standards.
• Foster positive culture and employee engagement within HMS.
• Support sales and growth through client pursuits and references.
• Collaborate to create differentiated RC solutions for clients.

Skills

Leadership

Global teams

Revenue cycle

Negotiation

Communication

Data analysis

Travel limited

Education

Bachelor’s degree

Master’s degree

Job description

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

The Senior Director RCM Service Delivery will lead global teams delivering RCM Huron Managed Services (HMS) for our clients. This role is responsible for engaging with client leaders to effectively communicate HMS’ performance specifically, achieving KPI expectations, facilitate process change management, and educate leaders on HMS’ key deliverables. Additionally, this role will collaborate with internal leaders and executives to relay customer feedback and drive impactful changes through influence.

Serving RCM HMS clients, the Senior Director Service Delivery, will focus on customer relationship management and satisfaction. They will leverage their industry expertise to develop strategic visions and operational tactics aimed at enhancing revenue cycle performance and delivering superior results.

Key Responsibilites

• Portfolio Oversight: Manage the client portfolio, monitoring performance KPIs and ensuring expectations are met in accordance to contracts, with a focus on meeting engagement health metrics, achieving high client satisfaction, favorable Net Promoter Scores (NPS), and generating strong client references.
• Client Partnership: Partner with client leaders to align operational objectives with performance goals. Develop and maintain strong relationships with client leadership, leading in a fast-paced, high-growth environment
• Compliance Assurance: Ensure all project teams comply with industry regulations and Huron’s internal standards, maintaining accountability across vendor, coding, and centralized business functions.
• Employee Engagement and Culture: Foster a positive, accountable, and innovative culture within HMS, implementing strategies that elevate employee engagement to meet industry benchmarks.
• Sales Support and Growth: Collaborate with sales leaders to support key client pursuits, and expand HMS’s client base, actively participating in client credentialing and reference coordination
• Product Differentiation and Innovation: Partner with leaders to create differentiated RC solutions that meet evolving client needs

Core Qualifications

• Bachelor’s degree required. Master’s degree preferred.
• Minimum of 10 years of experience in revenue cycle management.
• Proven leadership experience, with the ability to manage and motivate global teams.
• Strong and broad understanding of Revenue Cycle Operations within a hospital and physician setting.
• Exceptional negotiation and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Limited travel required.
• Current permanent U.S. Work Authorization required.
• The estimated salary range for this job is $160,000- $224,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy and Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level

Senior Director

Country

United States of America