Senior Director, Global Collections & Recoveries

PayPal; Arizona; Remote; USD 153,000 - 251,000; Full time

Job summary

PayPal in New York (Virtual) seeks a senior manager to lead a global debt collections team across PayPal products and geographies. You will monitor performance, drive improvements, and partner with Strategy & Analysis, Product, and Engineering to advance strategic initiatives.

You will collaborate with business leaders, Legal, Compliance, Risk, Audit, and regulators to ensure compliant operations and scalable processes across markets.

Qualifications

• 12+ years relevant experience and a Bachelor’s degree or equivalent.
• Experience with collections across asset classes such as Credit Card, BNPL, Business Lending.
• Experience interacting with regulators in the US, UK, and EMEA.
• Experience leading and implementing call center transformation initiatives.

Responsibilities

• Lead a large and geographically diverse team including PayPal FTE and suppliers.
• Own supporting process performance impacting your scope of responsibility (e.g., digital outreach, digital fulfillment).
• Develop and monitor performance metrics, balancing losses, customer experience, operations expense, associate satisfaction, and risk.
• Identify and drive operational initiatives aimed at reducing losses, improving customer experience, driving efficiency and reducing risk.
• Partner with Collections Strategy to initiate and advance strategic initiatives; contribute meaningfully to strategic planning.

Skills

Leadership

Debt collection

Regulatory liaison

Call center transformation

Education

Bachelor's degree

Job description

PayPal in New York (Virtual) seeks a senior manager to lead a global debt collections team across PayPal products and geographies. You will monitor performance, drive improvements, and partner with Strategy & Analysis, Product, and Engineering to advance strategic initiatives.

You will collaborate with business leaders, Legal, Compliance, Risk, Audit, and regulators to ensure compliant operations and scalable processes across markets.