Global Director, Collections & Recoveries

PayPal; New York (NY); Hybrid; USD 169,000 - 251,000; Full time

Job summary

PayPal in New York (Virtual) seeks a Senior Manager to lead a large, geographically diverse collections team across PayPal products. You will monitor performance, drive operational improvements, and partner with Strategy & Analysis, Product, and Engineering to advance strategic initiatives.

You will collaborate with business leaders, Legal, Compliance, Risk, and external regulators. The role requires 12+ years in collections and a Bachelor’s degree, with strong leadership and cross‑functional

Qualifications

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Collections experience across a wide range of asset classes -- e.g., Credit Card, BNPL, Business Lending.
• Experience leading interactions with regulators in the US, UK, and EMEA.

Responsibilities

• Lead a large and geographically diverse team, including PayPal FTE and/or first and third-party suppliers.
• Own supporting process performance impacting your scope of responsibility (e.g., digital outreach, digital fulfillment).
• Develop and monitor performance metrics, balancing losses, customer experience, operations expense, associate satisfaction, and risk.
• Identify and drive operational initiatives aimed at reducing losses, improving customer experience, driving efficiency, and reducing risk.
• Partner with Collections Strategy to initiate and advance strategic initiatives; contribute to strategic planning.
• Develop and coach senior people leaders (Director and Senior Manager level).
• Stay abreast of industry trends, and be the face of PayPal at industry forums.
• Collaborate with a wide range of stakeholders across the business.

Skills

Leadership

Strategic thinking

Regulatory experience

Cross-functional collaboration

Debt collections

Education

Bachelor’s degree

Job description

PayPal in New York (Virtual) seeks a Senior Manager to lead a large, geographically diverse collections team across PayPal products. You will monitor performance, drive operational improvements, and partner with Strategy & Analysis, Product, and Engineering to advance strategic initiatives.

You will collaborate with business leaders, Legal, Compliance, Risk, and external regulators. The role requires 12+ years in collections and a Bachelor’s degree, with strong leadership and cross‑functional