Global Director, Collections & Recoveries — Remote/Hybrid

BAM Ventures; California; Hybrid; USD 169,000 - 251,000; Full time

Job summary

PayPal is seeking a senior leader to oversee a large, geographically diverse collections team and to drive performance across multiple products and geographies. You will partner with Strategy & Analysis, Product, and Engineering to push strategic initiatives, while coordinating with business leaders, Legal, Compliance, Risk, and external regulators.

The role emphasizes leadership of Directors and Senior Managers, process excellence, and cross-functional collaboration in a hybrid work model.

Qualifications

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience interacting with regulators in the US, UK, and EMEA is preferred.

Responsibilities

• Lead a large and geographically diverse team, including PayPal FTE and/or first and third-party suppliers.
• Own supporting process performance impacting scope (e.g., digital outreach, digital fulfillment).
• Develop and monitor performance metrics, balancing losses, customer experience, operations expense, and risk.
• Identify and drive operational initiatives to reduce losses, improve customer experience, drive efficiency, and reduce risk.
• Partner with Collections Strategy to initiate and advance strategic initiatives; contribute to strategic planning.
• Develop and coach senior people leaders (Director and Senior Manager level).
• Stay abreast of industry trends and represent PayPal at industry forums.
• Collaborate with a wide range of stakeholders across the business.

Education

Bachelor’s degree

Job description

PayPal is seeking a senior leader to oversee a large, geographically diverse collections team and to drive performance across multiple products and geographies. You will partner with Strategy & Analysis, Product, and Engineering to push strategic initiatives, while coordinating with business leaders, Legal, Compliance, Risk, and external regulators.

The role emphasizes leadership of Directors and Senior Managers, process excellence, and cross-functional collaboration in a hybrid work model.