Senior Director, Global BSS Engineering & Product

Vonage; Tampa (FL); On-site; USD 240,000 - 318,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Ericsson Care Line

DTO/PTO

Volunteer Time (VTO)

Additional benefits discussed during招聘

Job summary

Vonage seeks a Senior Director, BSS Engineering & Product to lead the global BSS function, spanning engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, and customer lifecycle management. You will drive architecture, governance, and a data-driven roadmap across multi-region operations.

Ideal candidates bring extensive BSS leadership in telecom or CPaaS, hands-on experience with major platforms, and a proven

Qualifications

• Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS.
• Deep BSS domain expertise with leading platforms (Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent).
• Experience leading BSS platform delivery, migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures.
• Strong product ownership translating commercial, finance, regulatory, operational, and customer needs into a roadmap with measurable outcomes.
• Experience leading geographically distributed engineering, product, architecture, and delivery teams with AI/automation to improve productivity and platform outcomes.

Responsibilities

• Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, and platform performance.
• Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management.
• Ensure BSS platforms support scale, availability, security, compliance across multi-product, multi-region models.
• Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs.
• Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, revenue management, and related integrations.
• Establish governance and communication rhythms, including AI-enabled insight to improve delivery and decisions.

Skills

Global leadership

BSS domain expertise

CPaaS / cloud communications

Migration & integration

AI / automation in delivery

Matrixed organization leadership

API-led / cloud-native

Tools

Amdocs

Oracle Communications

CSGi

NetCracker

Zuora

Optiva

Salesforce CPQ

Job description

Vonage seeks a Senior Director, BSS Engineering & Product to lead the global BSS function, spanning engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, and customer lifecycle management. You will drive architecture, governance, and a data-driven roadmap across multi-region operations.

Ideal candidates bring extensive BSS leadership in telecom or CPaaS, hands-on experience with major platforms, and a proven