Global Senior Director, BSS Engineering & Product

Vonage

Boston (MA)

On-site

USD 240,000 - 318,000

Full time

36 hours ago

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Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Ericsson Care Line

DTO/PTO

Volunteer Time (VTO)

Job summary

Vonage seeks a Senior Director for BSS Engineering & Product to lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, and related integrations.

You will own the BSS product roadmap, drive governance, and build a distributed team across regions, leveraging AI and automation to improve delivery and platform outcomes. Competitive pay and comprehensive benefits are offered.

Qualifications

Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS
Deep BSS domain expertise, including platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent
Experience leading BSS platform delivery, including migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures where appropriate
Strong product ownership capability, with experience translating commercial, finance, regulatory, operational, and customer needs into a clear roadmap and measurable outcomes
Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment, with a track record of using AI, automation, or data-driven tooling to improve productivity, quality, and platform outcomes.

Responsibilities

Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems
Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management
Ensure BSS platforms support scale, availability, security, compliance, and the needs of a multi-product, multi-region commercial model
Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs
Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations
Establish governance, prioritization forums, success measures, and communication rhythms, including the use of AI-enabled insight and automation to improve delivery, decision-making, and platform optimisation.
Lead and develop a global BSS Engineering and Product team, including engineering managers, product owners, platform leads, architects, and delivery specialists
Run an effective operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk management, and product delivery progress
Build organisational capability through hiring, succession planning, team structure design, globally distributed delivery, and practical AI enablement across engineering and product ways of working.