Senior Global BSS Engineering & Product Lead

Vonage; Miami (FL); Sur place; USD 240 000 - 318 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

401(k)

Volunteer Time Off (VTO)

Discretionary Time Off (DTO)

Ericsson Care Line

Résumé du poste

Vonage is seeking a Senior Director, BSS Engineering & Product to lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, customer lifecycle management, and related integrations.

You will shape the roadmap, govern cross-functional delivery, and drive AI-enabled insights, automation, and scalable architectures in a multi-product, multi-region environment.

Qualifications

• Senior BSS engineering leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS.
• Deep BSS domain expertise across major platforms (e.g., Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ).

Responsabilités

• Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, and platform performance across core BSS systems.
• Define engineering practices across solution design, integration, release management, test automation, observability, and debt management.
• Establish governance, prioritization forums, success measures, and communication rhythms for delivery improvements.

Connaissances

Senior leadership

BSS domain expertise

Product ownership

AI/automation focus

Distributed teams

Outils

Amdocs

Oracle Communications

CSGi

Zuora

Salesforce CPQ

Description du poste

Vonage is seeking a Senior Director, BSS Engineering & Product to lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, customer lifecycle management, and related integrations.

You will shape the roadmap, govern cross-functional delivery, and drive AI-enabled insights, automation, and scalable architectures in a multi-product, multi-region environment.