Senior Director, Field Enablement — Global Strategy Lead

PagerDuty, Inc.; San Francisco (CA); Hybrid; USD 180,000 - 304,000; Full time

Benefits offered by this job

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Job summary

PagerDuty is seeking a Sr. Director, Field Enablement to build and scale the global enablement function for our sales, customer success, and partnerships teams.

You will shape programs that improve selling productivity, onboarding, and continuous learning across regions. The ideal candidate is strategic, with a track record in SaaS enablement, experience with Highspot/Seismic, and a passion for translating customer feedback into repeatable enablement programs that drive revenue and customer

Qualifications

• Bachelor's degree in business, marketing, or related field; MBA is a plus.
• 10+ years of sales enablement experience or a combination of sales/post sales, training, and enablement roles.
• 5+ years of management leading enablement teams.
• Proven track record building innovative, strategic enablement programs including training, onboarding, certifications, and events.
• Experience implementing content platforms such as Highspot or Seismic.
• 3+ years in high-velocity, high-growth SaaS environments, or equivalent experience.

Responsibilities

• Develop, execute, optimize enablement programs with sales and CS leadership, establishing priorities and success metrics.
• Gather insights from customers, competitors, and market to inform positioning.
• Drive creation of learning programs and events aligned with sales strategy to boost productivity.
• Build an enablement platform delivering scalable content and learning resources.
• Collaborate with marketing to develop effective sales messaging, tools, and collateral.
• Design end-to-end sales onboarding in collaboration with HR.
• Lead ongoing onboarding and the everboarding process to evolve skills.
• Scale enablement support for Customer Success and Partnerships.
• Communicate enablement strategy, roadmap, and KPIs to global stakeholders.
• Maintain a library of playbooks, battle cards, collateral, and competitive intel.
• Drive adoption of MindTickle and Highspot; partner with sales systems (Clari, Salesforce).
• Assess and audit sales processes; identify improvements and optimization.
• Set metrics to measure impact of enablement on sales performance.
• Stay updated with industry trends and best practices in sales enablement.

Skills

Sales Enablement

Leadership

Strategic Planning

Communication

Education

Bachelor's degree in business/marketing

MBA is a plus

Tools

Highspot

Seismic

CRM (Salesforce)

MindTickle

Clari

Salesloft

Job description

PagerDuty is seeking a Sr. Director, Field Enablement to build and scale the global enablement function for our sales, customer success, and partnerships teams.

You will shape programs that improve selling productivity, onboarding, and continuous learning across regions. The ideal candidate is strategic, with a track record in SaaS enablement, experience with Highspot/Seismic, and a passion for translating customer feedback into repeatable enablement programs that drive revenue and customer