Senior Director, Field Enablement

PagerDuty; San Francisco (CA); Hybrid; USD 180,000 - 304,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Flexible work arrangements

Company equity

Retirement plan

Paid time off

Wellness programs

Job summary

PagerDuty, Inc. in San Francisco is seeking a Sr. Director of Field Enablement to lead a global enablement team supporting sales, customer success, and partnerships.

You will shape strategy, drive programs, and ensure teams scale with PagerDuty’s growing product portfolio. The role requires building scalable learning, partnering with marketing and product marketing, and delivering measurable impact through onboarding, certifications, and ongoing enablement.

Qualifications

• Bachelor's degree in business, marketing, or related field; MBA is a plus.
• 10+ years in sales enablement or related roles combining sales/post-sales, training, and enablement.
• 5+ years of management experience leading enablement teams.
• Proven track record of innovative sales enablement programs including training, onboarding, certifications, and events.

Responsibilities

• Develop, execute, and optimize enablement programs with sales and CS leadership.
• Gather customer, competitor, and market insights to position PagerDuty’s value proposition.
• Lead creation of learning programs, events, and onboarding for scalable impact.
• Maintain an enablement platform with content and resources for sales, CS, and partnerships.
• Collaborate with marketing to develop effective sales messaging, tools, and collateral.

Skills

Sales enablement

Leadership

Strategic thinking

Communication

Training & onboarding

Education

Bachelor's degree in business or related field

MBA (preferred)

Tools

Highspot

Seismic

Salesforce

Clari

Salesloft

Job description

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

About The Role

PagerDuty is seeking a Sr. Director, Field Enablement to join our diverse, customer-focused team! As Sr. Director of Field Enablement, you will lead a team of enablement professionals supporting our sales, customer success, and partnership organizations. You will build and scale our global enablement function to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio as we enter our next phase of growth. This is an exciting opportunity to shape the enablement strategy for a high-growth SaaS company and directly improve teams' capabilities and productivity worldwide. The ideal candidate is a strategic, seasoned enablement leader passionate about gathering customer feedback and competitive intelligence to develop programs that drive sales excellence and business results.

KEY RESPONSIBILITIES

• Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders
• Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition to the market
• Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high-level selling skills
• Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams
• Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral that enable consistent execution
• Design and maintain an end-to-end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes
• Develop and lead the everboarding process for the sales team to ensure the continued development of required behaviors and skills to successfully operate a consumption driven business
• Build out and scale enablement support functions for Customer Success and Partnerships organizations
• Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations
• Develop and maintain a library of sales enablement resources, including sales playbooks, battle cards, product collateral, content library, and competitive intelligence
• Drive adoption and utilization of sales enablement tools such as MindTickle and Highspot
• Partner with the sales systems team to drive adoption and utilization of sales tools such as Clari, Salesloft, Salesforce, and others
• Conduct regular assessments and audits of sales processes and identify areas for improvement and optimization.
• Set key metrics to assess the impact of sales enablement efforts on sales performance
• Stay up-to-date with industry trends, best practices, and emerging technologies in sales enablement

Basic Qualifications

• Bachelor's degree in business, marketing, or a related field. MBA is a plus
• 10+ years of sales enablement experience or a combination of sales / post sales, sales training, and enablement roles
• 5+ years of management experience leading and developing enablement teams
• Proven track record of building and delivering innovative, strategic sales enablement programs, including training, onboarding, certifications, and sales events
• Experience implementing and maintaining content management platforms such as Highspot or Seismic
• 3+ years of experience in high-velocity, high-growth startup environments, preferably in the SaaS space, or equivalent degree or experience

Preferred Qualifications

• Strong understanding of sales methodologies such as Force Management, MEDDIC and forecasting best practices
• Excellent communication and presentation skills, with the ability to effectively train and influence sales professionals at all levels
• Experience with Sales Operations and Salesforce.com
• Proficiency in using sales enablement tools, CRM systems, and content management platforms. Preferred platforms include Salesforce, Seismic, CRM Analytics, and more
• Analytical mindset with the ability to provide actionable insights
• Knowledge of Sales Manager training and sales coaching, particularly for Enterprise sales
• Strong program and project management skills with the ability to maintain calendars of ongoing training, business reviews, and field communications
• Detail and results-oriented with the ability to balance strategic planning and hands-on execution
• Collaborative and team-oriented approach with the ability to work cross-functionally
• Self-motivated and results-driven with a passion for driving sales excellence
• Excel in creating and curating sales collateral, playbooks, training modules, and other resources to support the sales team
• Have a track record of driving sales enablement initiatives across different regions and markets, understanding cultural nuances and local sales practices

The base salary range for this position is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions

Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How We Work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What We Offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your Package May Include

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs
• Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [e-mail] and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.