Senior Director, Enterprise Web & AI Innovation

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 180,000 - 280,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. in Miami seeks a Senior Director, Web to lead enterprise-wide guest-facing web platforms across the full guest journey, including acquisition, booking, pre/post-cruise, and account management.

You will own how delivery happens—defining roadmaps, sprint execution, release management, and cross-functional collaboration with UX, CMS, SEO, and analytics teams. This role champions AI strategy, vendor governance, and operating model clarity across internal and MSP

Qualifications

• 10+ years of progressive experience in technical product management, web apps, AI/LLM, and leadership.

Responsibilities

• Translate stakeholder product priorities into executable delivery roadmaps.
• Own end-to-end SDLC including intake, estimation, sprint execution, and release management.
• Lead multidisciplinary teams across Product, UX/UI, Front-End, CMS, PIM, and SEO/Analytics.
• Oversee budgets, planning, and vendor contracts with MSP partners.
• Drive AI strategy and automation across web platforms and guest experiences.

Skills

Product management

Web development

AI/LLM

Agile methodologies

Leadership

Hybrid delivery

Budget oversight

Education

Bachelor's Degree

Master’s Degree preferred

Tools

CMS

PIM

Analytics

Job description

Norwegian Cruise Line Holdings Ltd. in Miami seeks a Senior Director, Web to lead enterprise-wide guest-facing web platforms across the full guest journey, including acquisition, booking, pre/post-cruise, and account management.

You will own how delivery happens—defining roadmaps, sprint execution, release management, and cross-functional collaboration with UX, CMS, SEO, and analytics teams. This role champions AI strategy, vendor governance, and operating model clarity across internal and MSP