Director, Digital Product — Guest Experience Leader

Norwegian Cruise Line Holdings Ltd.; Florida; On-site; USD 180,000 - 240,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Director of Digital Product to lead the end-to-end digital guest journey across web and mobile apps, building a world-class product vision and roadmap.

You will oversee a team of Senior Product Owners and partner with CRM & Loyalty, Design, Personalization, Testing, and Technology to deliver cohesive experiences across discovery, booking, pre-arrival, live guest interactions, and post-purchase re-engagement.

Qualifications

• Minimum 6 years of experience in digital product management.
• Experience leading product teams and/or product managers.
• Experience in travel, hospitality, cruise, or consumer-focused business is preferred.

Responsibilities

• Lead end-to-end digital guest journey across discovery, purchase, pre-arrival, live experience, and re-engagement.
• Own digital product performance and drive KPI improvements (booking share, conversion, revenue).
• Build and lead a Product Owner team with clear priorities and performance expectations.
• Establish backbone practices for roadmap planning, backlog prioritization, and delivery cadence.
• Collaborate with Design, Content Strategy, Personalization, Testing, CRM & Loyalty, and Technology to deliver integrated digital experiences.
• Communicate roadmap progress and KPI performance to executives and key stakeholders.

Skills

Digital product management

E-commerce performance

Cross-functional leadership

Education

Bachelor’s Degree

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a Director of Digital Product to lead the end-to-end digital guest journey across web and mobile apps, building a world-class product vision and roadmap.

You will oversee a team of Senior Product Owners and partner with CRM & Loyalty, Design, Personalization, Testing, and Technology to deliver cohesive experiences across discovery, booking, pre-arrival, live guest interactions, and post-purchase re-engagement.