Senior Director, Web Platforms & AI Innovation

Norwegian Cruise Line

Miami (FL)

On-site

USD 180,000 - 240,000

Full time

4 days ago

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Job summary

Norwegian Cruise Line Holdings (NCLH) seeks a Senior Director, Web to oversee enterprise-wide branded guest web platforms, driving strategic delivery, optimization, and platform excellence across multiple brands. You will manage budgets, MSPs, and AI-driven initiatives while leading a high-performing web organization.

The role requires deep experience in product management, SDLC governance, and senior leadership, with a focus on scalability, performance, and guest experience across acquisition,

Qualifications

10+ years of progressive experience in technical product management and web development.
6+ years of senior leadership experience managing managers and cross-functional teams.
Experience leading enterprise-scale applications and hybrid delivery models.

Responsibilities

Translate web product priorities into executable delivery roadmaps.
Lead multidisciplinary teams across product management, UX, frontend, CMS, PIM, and experimentation.
Oversee SDLC, release management, performance testing, and post-release support.
Drive AI strategy and adoption within web platforms.
Provide executive reporting on roadmap execution and risks.

Skills

Executive leadership

Strategic planning

Agile delivery

Stakeholder management

Data-driven decision making

Education

Bachelor's degree in Computer Science/Engineering/IS/Business Admin or related field

Master’s degree preferred

Job description

The role requires deep experience in product management, SDLC governance, and senior leadership, with a focus on scalability, performance, and guest experience across acquisition,

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