Senior Director, Ecosystem Risk & Integrity Advisory

Capital One; Chicago (IL); Hybrid; USD 217,000 - 248,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

Capital One is seeking a Senior Director - Ecosystem Risk & Integrity - Participant Consultations in Chicago, IL to stand up and scale a new function that partners with client-facing teams and ecosystem participants worldwide. You will shape data-driven risk strategies, governance, and advisory cadence from scratch, delivering measurable outcomes across fraud, authorizations, and disputes.

The role demands executive storytelling, strategic oversight, and hands-on execution, with responsibilities

Qualifications

• Minimum 7 years of experience in Risk Management.
• At least 3 years experience in Operations Management.
• At least 3 years experience in Project Management.
• At least 3 years experience in People Management.

Responsibilities

• Build & Scale 0-to-1 Capabilities: design, launch, and scale a new operational, advisory, and risk function within Ecosystem Risk & Integrity.
• Bridge Strategy & Operational Execution: transition between executive strategy to hands-on execution.
• Lead Global Payments & Scheme Operations: optimize authorization processing, fraud management, and chargebacks.
• Drive Partner Co-Creation & Client Engagement: deliver operational recommendations that drive volume and trust.
• Execute International Commercial Strategy: oversee execution across regions outside the U.S.
• Synthesize Transactional Data into Actionable Strategy: analyze data into executive narratives and action plans.
• Navigate Matrixed Stakeholder Relationships: align cross-functional teams and product partners.
• Deliver Executive Storytelling & Briefings: present to C-suite and senior leaders.
• Build & Manage High-Performing Teams: recruit and mentor a world-class team.

Job description

Capital One is seeking a Senior Director - Ecosystem Risk & Integrity - Participant Consultations in Chicago, IL to stand up and scale a new function that partners with client-facing teams and ecosystem participants worldwide. You will shape data-driven risk strategies, governance, and advisory cadence from scratch, delivering measurable outcomes across fraud, authorizations, and disputes.

The role demands executive storytelling, strategic oversight, and hands-on execution, with responsibilities