Senior Director, E‑Commerce Insights & AI Analytics

J.Crew; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health & Well-being

Associate Discount

Summer Fridays

Community Impact

Winter Break

Job summary

J.Crew in New York is seeking a Senior Director, Business Insights & Analytics to lead the analytics function for our digital business, turning data into decisions and moving from backward-looking reporting to forward-looking, AI-enabled prediction.

You will own the insight agenda, build predictive capabilities, oversee a centralized team across marketing measurement, customer insights, and data analytics, and partner with product, tech, and finance to drive measurable growth.

Qualifications

• Bachelor's or master's degree in Business, Analytics, Economics, Statistics, Computer Science, or a related field, or equivalent experience.
• 10+ years in analytics, business intelligence, or data science, including 5+ years leading and developing teams.
• Proven track record building an insights function that changed decisions and delivered measurable revenue, margin, and conversion impact, not just reporting output.
• Demonstrated experience advancing a team from descriptive reporting into predictive and prescriptive analytics: forecasting, propensity and churn modeling, customer lifetime value, or marketing and pricing effectiveness.
• Experience building or centralizing an analytics function, including in-housing capability from agency or finance partners.
• Strong command of marketing and media measurement, including incrementality and causal methods, channel forecasting, iROAS, and paid demand contribution.
• Practical understanding of AI and machine learning applications in an analytics function, with judgment about where they create advantage and where they do not.
• Strong commercial and financial acumen, with the ability to move fluidly from data and diagnosis to priorities, decisions, and action, and to present findings persuasively to non-technical senior leaders.
• Proficiency with modern data and visualization tools such as Looker, Power BI, SQL, and cloud data platforms.
• Prior experience in a digital retail environment is required; experience with a fashion or apparel retailer is preferred.

Responsibilities

• Own the Insight Agenda: Set the metrics, KPIs, common business definitions, and reporting architecture that give the organization one trusted view of performance.
• Move the Organization to Predictive: Build forecasting, propensity, elasticity, and customer lifetime value capabilities that anticipate demand, margin, and customer behavior.
• Apply AI to Shorten Insight to Action: Bring an informed point of view on where AI creates real advantage.
• Build Customer Intelligence: Create a unified customer understanding across behavioral and journey insights, segmentation, customer value, and propensity.
• Own Measurement & Decision Science: Lead the measurement and experimentation agenda across site, app, marketing, and customer programs.
• Build the Data Foundation: Define data standards, governance, and quality, and ensure consistent measurement across the digital business.
• Build and Lead the Team: Lead a centralized team spanning marketing measurement, customer insights, and data analytics.
• Anticipate What's Next: Maintain an external perspective on customer behavior, competitors, analytics practice, and emerging technology.

Skills

Leadership

Analytics leadership

SQL

Power BI

Looker

Forecasting

AI/ML awareness

Business acumen

Communication

Education

Bachelor's or Master's in Business/Analytics

Tools

Looker

Power BI

SQL

Cloud data platforms

Job description

J.Crew in New York is seeking a Senior Director, Business Insights & Analytics to lead the analytics function for our digital business, turning data into decisions and moving from backward-looking reporting to forward-looking, AI-enabled prediction.

You will own the insight agenda, build predictive capabilities, oversee a centralized team across marketing measurement, customer insights, and data analytics, and partner with product, tech, and finance to drive measurable growth.