Senior Director, Donor Experience & Patient Liaison Program

aa067; Duarte (CA); Sur place; USD 150 000 - 230 000; Plein temps

Résumé du poste

City of Hope seeks a Senior Director, Philanthropy Patient Liaison Program to lead a high-visibility team bridging philanthropy and patient care. You will oversee day-to-day operations, partner closely with clinical and site leadership, and drive donor-centered engagement across assigned locations.

You will mentor the PPLP Navigation team, manage HIPAA-compliant interactions, and develop KPI dashboards to measure program impact and service excellence.

Qualifications

• Bachelor's degree in Communications, Marketing, or related field; equivalent experience may be considered.
• 5+ years in a hospital or healthcare environment with patient care operations exposure.
• Minimum of 3 years in leadership or supervisory roles in a customer-service setting.
• Ability to build collaborative relationships with physicians, donors, and executives.
• Strong project management and organizational skills, capable of handling multiple priorities.
• Excellent communication, judgment, and delegation abilities.
• Experience analyzing operational metrics and driving process improvements.
• Independent worker who also thrives in a collaborative team.

Responsabilités

• Lead and manage the Philanthropy Patient Liaison Program across site locations.
• Coordinate with Office of Philanthropy, clinical teams, physicians, and site leadership.
• Develop and coach the PPLP Navigation team, ensuring service excellence.
• Steward donors and identify opportunities for deeper engagement while documenting HIPAA-compliant interactions.
• Oversee patient and family navigation services and ensure coordinated care experiences.
• Manage Asana tracking, KPI dashboards, and reporting processes.
• Provide strategic insights to philanthropy leadership on patient experiences and growth.
• Align local workflows with enterprise standards and manage day-to-day site operations.

Connaissances

Relationship building

Project management

Leadership

Communication

Healthcare operations

HIPAA compliance

Microsoft Office

Formation

Bachelor's degree in Communications/Marketing or related field

Outils

Asana

Excel

Description du poste

City of Hope seeks a Senior Director, Philanthropy Patient Liaison Program to lead a high-visibility team bridging philanthropy and patient care. You will oversee day-to-day operations, partner closely with clinical and site leadership, and drive donor-centered engagement across assigned locations.

You will mentor the PPLP Navigation team, manage HIPAA-compliant interactions, and develop KPI dashboards to measure program impact and service excellence.