Senior Director, Philanthropy Data & Systems & Analytics

City of Hope; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

City of Hope seeks an Associate Vice President, Philanthropy Data & Systems to lead CRM, data governance, analytics enablement, and fundraising platforms, aligning technology with enterprise priorities and enabling data‑driven decision making across the philanthropy enterprise.

You will build and mentor high‑performing teams, establish governance, manage budgets and vendor relationships, and partner with the Enterprise Technology Group to deliver enterprise‑ready fundraising capabilities.

Qualifications

• Master’s degree in Operations Management, Information Management, Data Science, or a related field.
• 10+ years of progressive leadership experience in philanthropy operations, development services, data governance, business analysis, fundraising systems, or related functions.
• 7+ years of people leadership experience with demonstrated success building and developing high‑performing teams.
• Deep understanding of fundraising operations, pipeline development, donor engagement, gift management, and donor‑centric cultures.
• Experience leading large‑scale operational builds, systems implementations, and organizational transformation initiatives.
• Expertise with Blackbaud CRM, Salesforce, or similar enterprise CRM platforms.
• Experience developing and executing data governance, analytics, and business intelligence strategies.
• Strong project management, strategic planning, communication, and stakeholder management skills.
• Demonstrated success working in complex healthcare, academic medicine, higher education, or similarly matrixed environments.
• Ability to influence senior leaders, drive change, and successfully manage cross‑functional priorities.
• Commitment to collaboration, operational excellence, diversity, equity, inclusion, and continuous improvement.

Responsibilities

• Lead and develop high‑performing teams across CRM, business analysis, data governance, data management, and training functions.
• Establish and steward philanthropy‑wide data governance frameworks that ensure data accuracy, consistency, reliability, and accessibility.
• Partner closely with Enterprise Technology Group and business stakeholders to align philanthropy technology strategies with enterprise priorities.
• Drive CRM and fundraising platform strategy, optimization, integration, and long‑term roadmap development.
• Chair philanthropy data and systems governance processes, including prioritization, standards, release readiness, and operational compliance.
• Oversee philanthropy training, user enablement, onboarding, and change management programs to increase adoption and data fluency.
• Manage budgets, vendor relationships, consulting engagements, and technology investments to ensure measurable business outcomes.
• Translate fundraising and operational objectives into technology, analytics, and business solutions that support growth and performance.
• Establish executive reporting, success metrics, and organizational dashboards to support strategic decision making.
• Influence senior leaders across Philanthropy, Technology, Finance, and Compliance to deliver enterprise‑ready fundraising capabilities.

Skills

Leadership

People management

Strategic planning

Stakeholder management

Change management

Communication

Education

Master’s degree in Operations Management, Information Management, Data Science, or related field

Tools

Blackbaud CRM

Salesforce

Job description

City of Hope seeks an Associate Vice President, Philanthropy Data & Systems to lead CRM, data governance, analytics enablement, and fundraising platforms, aligning technology with enterprise priorities and enabling data‑driven decision making across the philanthropy enterprise.

You will build and mentor high‑performing teams, establish governance, manage budgets and vendor relationships, and partner with the Enterprise Technology Group to deliver enterprise‑ready fundraising capabilities.