Senior Director, Digital Production & Guest Data Strategy

Universal Studios

Orlando (FL)

On-site

USD 180,000 - 240,000

Full time

6 days ago

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Job summary

Universal Orlando Resort seeks a Senior Director, Digital Technical Production & Guest Data Operations to own the technical production backbone across owned digital channels and to govern guest data powering activation and measurement.

As a senior leader, you will translate strategy into scalable operational execution, lead a high-performing team of Directors and Senior Managers, and partner with marketing, analytics, UX/UI, and technology to drive personalized experiences across web, apps,

Qualifications

Proven executive-level leadership experience within complex organizations.
Deep expertise in digital production across web, mobile, ecommerce, and digital channels.
Strong command of guest data operations, governance and quality management.
Experience shaping enterprise commercial operating models and cross-functional alignment.
Strong executive communication and stakeholder management abilities.

Responsibilities

Own end-to-end digital production operations across owned channels.
Lead cross-functional production teams for campaigns, merchandising, and launches.
Establish production intake, workflows, and SLAs for speed and quality.
Ensure platform stability and brand integrity across digital touchpoints.
Oversee release coordination, testing, and operational optimization.
Translate strategy into scalable operational execution and governance of data.