Director, Creative Ops: Scale Brand Delivery

Universal Studios; Orlando (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Universal Orlando is seeking a Director of Creative Operations to partner with global brand leadership. The role focuses on scaling high-volume content production, executive reviews, and cross-functional marketing delivery while preserving brand standards and creative quality.

You will lead efforts to create clearer workflows, better planning visibility, and end-to-end alignment across Brand Creative Studio, technology platforms, and transformation initiatives, enabling bold ideas to drive

Qualifications

• 8+ years of experience in creative operations, marketing operations, content operations, production operations, program management, project management, or related enterprise marketing functions.
• 3+ years of experience supporting or leading operational processes for creative, brand, production, digital, UX/UI, content, or marketing delivery.
• Experience partnering directly with senior creative, brand, marketing, operations, technology, or business leaders in a matrixed organization.
• Experience leading through influence across cross-functional teams.
• Experience with workflow and collaboration platforms such as Workfront, DAM systems, proofing tools, creative workflow systems, or similar enterprise platforms.

Responsibilities

• Serve as an operational partner to creative leadership, translating priorities into clear operating plans and cross-functional alignment.
• Provide visibility into Brand Creative Studio workstreams, bottlenecks, approvals, risks, and dependencies for leadership.
• Support executive reviews, creative decision meetings, escalation discussions, and cross-functional forums.
• Establish and maintain operating rhythms, intake practices, and escalation paths across Brand & Creative Studio work.
• Collaborate with Platform Operations, Scrum Masters, Program Managers to optimize workflows across tools and platforms.

Skills

Executive communication

Cross-functional collaboration

Change management

Strategic operarional planning

Education

Bachelor’s degree in Marketing, Communications, Business Administration, Creative Operations, Advertising, Media Production, Digital Marketing, Project Management, Operations Management, or related field

Master’s degree in Business Administration or related field preferred

Tools

Workfront

DAM systems

Proofing tools

Enterprise workflow platforms

Job description

Universal Orlando is seeking a Director of Creative Operations to partner with global brand leadership. The role focuses on scaling high-volume content production, executive reviews, and cross-functional marketing delivery while preserving brand standards and creative quality.

You will lead efforts to create clearer workflows, better planning visibility, and end-to-end alignment across Brand Creative Studio, technology platforms, and transformation initiatives, enabling bold ideas to drive