Director of Post-Onboarding Success - Remote

Qumra Capital; Georgia; Remote; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical coverage

Insurance plan

PTO

401(k)

Job summary

Connecteam is seeking a Director of Success to own the post-onboarding stage for our mid-market and strategic accounts. Lead three teams to ensure successful implementation and sustained value, from the C-suite to frontline users, driving retention and continued product adoption.

You will partner with Sales, Marketing, and Product to optimize the customer journey, measure KPIs, and advocate for customers while shaping long-term success across large organizations.

Qualifications

• 5 years in managing Customer Success teams in a SaaS environment.
• Experience implementing products in large organizations to drive adoption.
• Proven ability to manage large relationships and improve retention.

Responsibilities

• Own post-onboarding stage to drive adoption, retention, and engagement in mid-market and strategic accounts.
• Lead and mentor three teams ensuring successful product implementation across key accounts.
• Drive retention, gross retention, and expansion through tailored engagement.
• Guide organizations from C-suite to end-users to integrate Connecteam into workflows.
• Own the customer journey post-onboarding and monitor KPI trends for continuous improvement.
• Collaborate with Sales, Marketing, and Product to feed insights into product strategy.

Skills

Customer Success leadership

Enterprise CS

Strategic thinking

Relationship management

Data-driven

Cross-functional collaboration

Job description

Connecteam is seeking a Director of Success to own the post-onboarding stage for our mid-market and strategic accounts. Lead three teams to ensure successful implementation and sustained value, from the C-suite to frontline users, driving retention and continued product adoption.

You will partner with Sales, Marketing, and Product to optimize the customer journey, measure KPIs, and advocate for customers while shaping long-term success across large organizations.