Senior Director, Customer Data Strategy & Insights

COMFORT SYSTEMS; New York (NY); On-site; USD 294,000 - 336,000; Full time

Job summary

Capital One is seeking a Sr. Business Director, Customer Data Strategy in New York. The role focuses on end-to-end development of high-visibility data product strategy to sharpen insights, segmentation, and personalized decision-making at the individual customer level.

You will track key metrics to drive customer value and enable better marketing and servicing decisions, leading cross-functional teams and leveraging analytics to influence strategy.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 5+ years of quantitative analysis experience.
• 5+ years of qualitative analysis experience.
• 3+ years of people management experience.
• 3+ years of project management experience.

Responsibilities

• Strategic leadership to drive growth, profitability, and competitive success.
• Mentor and develop analysts, coaching and retaining talent.
• Develop and implement product and pricing strategies; lead data modeling/analytics.
• Lead marketing efforts and inform new customer experiences and go-to-market strategies.
• Drive credit risk insights by modeling drivers and testing hypotheses.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Education

Bachelor’s degree

Master’s degree

Job description

Capital One is seeking a Sr. Business Director, Customer Data Strategy in New York. The role focuses on end-to-end development of high-visibility data product strategy to sharpen insights, segmentation, and personalized decision-making at the individual customer level.

You will track key metrics to drive customer value and enable better marketing and servicing decisions, leading cross-functional teams and leveraging analytics to influence strategy.