Senior Director, Customer Data Strategy & Insights

Capital One; McLean (VA); On-site; USD 270,000 - 308,000; Full time

Job summary

Capital One in McLean, VA seeks a Sr. Business Director in Customer Data Strategy to lead end-to-end data product strategy, sharpen insights, refine segmentation, and personalize decisioning at the individual customer level.

You will develop and track key metrics to guide marketing and servicing decisions, and partner across IT, Sales, Operations, Finance to drive growth and profitability. This role requires strategic leadership, strong analytics, and experience managing teams and complex

Qualifications

• Bachelor’s Degree required.
• 5+ years of quantitative analysis experience.
• 5+ years of qualitative analysis experience.
• 3+ years of people management experience.
• 3+ years of project management experience.

Responsibilities

• Strategic leadership to drive growth, profitability, and competitive success.
• May manage and develop multiple analysts; coaching and mentoring associates.
• Develop and implement product and pricing strategies for lending components; lead data modeling/analytics.
• Lead marketing efforts and inform go-to-market strategies through targeted insights.
• Drive credit risk improvements by linking drivers to future trends and testing hypotheses.
• Manage and sequence delivery of business strategy; oversee multiple projects and programs.
• Collaborate with IT, Sales, Operations, Finance to improve quality, volume, service, and profitability.
• Demonstrate strong analytics orientation and executive communication to influence decisions.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Bachelor's Degree (qualification)

Education

Bachelor’s Degree

Master’s Degree

Tools

None

Job description

Capital One in McLean, VA seeks a Sr. Business Director in Customer Data Strategy to lead end-to-end data product strategy, sharpen insights, refine segmentation, and personalize decisioning at the individual customer level.

You will develop and track key metrics to guide marketing and servicing decisions, and partner across IT, Sales, Operations, Finance to drive growth and profitability. This role requires strategic leadership, strong analytics, and experience managing teams and complex