Head of Scaled CS Strategy & Ops

Ramp; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Flexible PTO

Health and wellness stipend

401(k) with employer match

Unlimited AI token usage

Flexible office equipment ordering

Job summary

Ramp is seeking a strategic leader to advance customer success efforts, specifically for their micro-SMB customers. In this role, you will enhance self-service onboarding, utilize data insights to streamline processes, and manage a team of 6-8 Customer Success Managers. The focus will be on building impactful programs that drive customer retention and satisfaction.

Successful candidates will have a strong track record in B2B SaaS, with at least four years in business operations or consulting, coupled with experience managing high-performing teams.

Qualifications

• 4+ years in consulting, CS operations, revenue or business operations.
• 2+ years of people management experience leading high-performing teams.
• Strong analytical skills to turn data into insights.

Responsibilities

• Own and evolve Ramp’s self-service onboarding and activation strategy.
• Diagnose activation bottlenecks using data.
• Manage and develop a team of Scaled Customer Success Managers.

Skills

Data analysis

People management

Cross-functional leadership

Education

4+ years in consulting or operations in B2B SaaS

Experience managing teams

Tools

Dashboards

Job description

Ramp is seeking a strategic leader to advance customer success efforts, specifically for their micro-SMB customers. In this role, you will enhance self-service onboarding, utilize data insights to streamline processes, and manage a team of 6-8 Customer Success Managers. The focus will be on building impactful programs that drive customer retention and satisfaction.

Successful candidates will have a strong track record in B2B SaaS, with at least four years in business operations or consulting, coupled with experience managing high-performing teams.