Senior Director, Community Management & Experience

Irvine Company; Irvine (CA); On-site; USD 153,000 - 201,000; Full time

Job summary

Irvine Company Apartment Communities in Irvine, CA seeks a Senior Director of Community Management Services to lead Training, QA, Customer Care and Reputation Management, turning strategic priorities into operational results across the department.

You will hire and mentor teams, establish KPI dashboards, drive data-driven improvements, and partner with site leaders to maintain service excellence and strong brand standards.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 10+ years of leadership experience directing large teams in property management or customer care.
• Proven ability to design and implement learning strategies and KPIs.

Responsibilities

• Hire, coach, and mentor a team focused on accountability and data-driven performance.
• Lead cross-functional projects and align department goals.
• Define and execute a proactive strategy for customer care and reputation management.
• Establish QA standards and monitor performance to optimize service delivery.

Skills

Leadership

Strategic thinking

Team mentoring

Data-driven

Education

Bachelor's Degree

Job description

Irvine Company Apartment Communities in Irvine, CA seeks a Senior Director of Community Management Services to lead Training, QA, Customer Care and Reputation Management, turning strategic priorities into operational results across the department.

You will hire and mentor teams, establish KPI dashboards, drive data-driven improvements, and partner with site leaders to maintain service excellence and strong brand standards.