On-Site Apartment Operations Lead & Resident Services

Irvine Company; Irvine (CA); Hybrid; USD 61,000 - 73,000; Full time

Job summary

The Assistant Manager at Irvine Company Apartment Communities oversees daily operations, handles resident escalations, and guides the Resident Services team to maintain service standards. You will ensure safety, document processes, and drive efficiency with new technologies.

Applicants should have 2–5 years of relevant experience, strong communication skills, and proficiency with Google Suite and CRM/ERP tools. A California driver’s license is required for daily travel between communities.

Qualifications

• Proficiency in Google suite.
• Experience with CRM/ERP systems such as Salesforce, RealPage or Coupa is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee day-to-day operations of the operating unit.
• Resolve resident escalations and customer questions promptly and professionally.
• Supervise maintenance of common areas and vacant units to company standards.

Skills

Google suite

CRM/ERP systems

Strong written and verbal comms

Education

High School Diploma/GED

Tools

Salesforce

RealPage

Coupa

Job description

The Assistant Manager at Irvine Company Apartment Communities oversees daily operations, handles resident escalations, and guides the Resident Services team to maintain service standards. You will ensure safety, document processes, and drive efficiency with new technologies.

Applicants should have 2–5 years of relevant experience, strong communication skills, and proficiency with Google Suite and CRM/ERP tools. A California driver’s license is required for daily travel between communities.