Senior Director, Cloud Ops & AI-Driven Reliability

Ashton North LLC

Raleigh (NC)

In loco

USD 260.000 - 360.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

The Senior Director of Cloud Operations and DevOps will lead the global teams responsible for the performance, reliability, security, and continuous modernization of our client's cloud infrastructure and SaaS delivery environment. This role oversees Cloud Operations, DevOps, Site Reliability Engineering, platform engineering, and related operational capabilities.

Located in or willing to relocate to the Raleigh, NC area, with remote flexibility for exceptional candidates in the Eastern or

Competenze

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent relevant experience.
12+ years of progressive experience across Cloud Operations, DevOps, infrastructure, SRE, platform engineering, or SaaS operations.
At least 7 years leading technology teams, including experience leading managers and technical leaders in a global or distributed environment.
Demonstrated ownership of Cloud Operations and DevOps within a customer facing SaaS or software product company.
Proven experience scaling SaaS environments through meaningful growth in customers, users, migrations, geographic reach, or product demand while maintaining or improving reliability and customer satisfaction.
Strong working knowledge of modern cloud architecture, DevOps, SRE, infrastructure as code, continuous delivery, observability, incident management, resilience, and capacity planning.
Experience applying AI, machine learning, intelligent automation, or agent based capabilities to technology operations or software delivery, with the ability to explain the business value and governance considerations.
Experience owning significant cloud or infrastructure budgets, FinOps programs, investment planning, cost optimization, and strategic vendor relationships.
Ability to communicate effectively with technical teams, senior executives, customers, and cross functional business leaders.

Mansioni

Lead global Cloud Operations, DevOps, SRE, and platform engineering for SaaS products.
Own platform availability, performance, scalability, resilience, and security.
Establish and improve SLAs, reliability measures, incident practices, and governance frameworks.
Strengthen observability, monitoring, alerting, root cause analysis, problem management, business continuity, and disaster recovery capabilities.
Build a proactive operating model that identifies risk, capacity constraints, and reliability concerns before they affect customers.
Drive CI/CD, IaC, automated testing, release automation, and modern reliability engineering practices.
Create reusable platforms, guardrails, and standards that reduce duplication while enabling Product and Engineering teams to deliver efficiently.
Partner with Engineering and Product leaders to modernize legacy environments and accelerate toward cloud-native architectures.
Develop and execute a practical roadmap for AI-enabled Cloud Operations and DevOps, aligned with the company's broader AI-first strategy.
Apply AI and intelligent automation to observability, anomaly detection, incident prediction, self-healing workflows, capacity forecasting, service management, and operational analytics.
Evaluate and implement AI-enabled capabilities across the software delivery lifecycle, including requirements, architecture, development, testing, validation, deployment, and support.
Establish governance, security, privacy, human oversight, and measurable business outcomes for AI-enabled operational tools and agents.
Build AI fluency within the organization by helping leaders and technical teams adopt new tools responsibly.