Senior Director, Platform Infrastructure & Reliability

R1; United States; Remote; USD 152,000 - 289,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 is seeking a senior technology leader to define and drive the enterprise platform strategy, aligning investments with business priorities. You will lead modernization, cloud enablement, and automated service management, building a global engineering and operations team to exceed 50 associates.

Expect executive-level visibility into performance and cost optimization. The role emphasizes strategic thinking, stakeholder management, and delivering tangible business outcomes through AI-enabled

Qualifications

• 12+ years of technology engineering and operations experience
• 5+ years in senior leadership roles
• Proven leadership across platform engineering, observability/APM, and enterprise tooling
• Strong expertise in cloud platforms, automation, IaC, DevOps, monitoring, and distributed systems
• Experience with ITSM, incident and problem management, disaster recovery
• Demonstrated success improving service reliability, application performance, engineering productivity, and operational efficiency
• Excellent strategic thinking, executive communication, stakeholder management, and people leadership skills

Responsibilities

• Define the enterprise platform strategy and multi-year roadmap aligned with business and client priorities.
• Translate business objectives into technology investments, capabilities, and measurable outcomes.
• Drive modernization, simplification, automation, and innovation to improve agility, productivity, and business performance.
• Lead platform modernization, cloud enablement, infrastructure-as-code, automation, and reusable platform capabilities.
• Establish SRE practices, including SLIs, SLOs, resilience, availability, capacity, and disaster recovery.
• Drive technical-debt reduction and shift operations toward proactive, predictive, and automated service management.
• Own enterprise APM and observability strategy, providing end-to-end visibility across applications and technology platforms.
• Drive enterprise tooling strategy across DevOps, monitoring, ITSM, incident response, and automation.
• Leverage automation and AI-enabled operations to improve service performance, engineering productivity, and operational efficiency.
• Own operating and capital budgets, financial planning, forecasting, and investment prioritization.
• Drive cost optimization across cloud, infrastructure, tooling, software, vendors, and engineering services.
• Establish business cases and measure value realization from strategic technology investments.
• Establish executive KPIs across reliability, performance, cost, risk, productivity, and business impact.
• Build and lead high-performing global engineering and operations teams exceeding 50+ associates.
• Partner with business, technology, cybersecurity, architecture, finance, and procurement leadership to align technology investments with enterprise priorities.
• Provide executive-level visibility intotechnology performance, investment value, financial performance, and operational risk.

Skills

Executive leadership

Platform engineering

Observability/APM

Cloud platforms

Automation

Infrastructure as code

DevOps

Monitoring

Distributed systems

ITSM

Incident management

Disaster recovery

Strategic thinking

Stakeholder management

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

R1 is seeking a senior technology leader to define and drive the enterprise platform strategy, aligning investments with business priorities. You will lead modernization, cloud enablement, and automated service management, building a global engineering and operations team to exceed 50 associates.

Expect executive-level visibility into performance and cost optimization. The role emphasizes strategic thinking, stakeholder management, and delivering tangible business outcomes through AI-enabled